Administrative Associate (Locum) at Primary Family Clinic

Title: Administrative Associate (Locum)

Location: Port Harcourt, Rivers

Employment Type: Contract

Job Summary:

• The Administrative Associate will be responsible for providing excellent administrative support at Reliance Family Clinics in Port Harcourt. This clinic is dedicated to treating every patient with VIP-level care.
• The ideal candidate should possess strong communication skills and a friendly, engaging demeanor.

Job Description:

• Schedule appointments, health education sessions, and on-site events for clients and patients, demonstrating professionalism, courtesy, and politeness.
• Assess patients in need of medical assistance and promptly inform the medical staff.
• Arrange transportation for both medical and non-medical personnel, as required.
• Utilize computer systems to accurately document, locate, modify, and retrieve various data, including patient records, claims, invoices, and inventory management.
• Respond to routine and urgent requests for assistance from patients, families, staff, and others via tickets, phone calls, SMS, social media, and emails.
• Maintain organized and immaculate soft and hard copies of key organizational documents, adhering to proper filing systems.
• Demonstrate effective telephone and email communication techniques and etiquette.
• Document and invoice customers, follow up on payments, and maintain transparent petty cash records.
• Collect, retrieve, and share patient records securely and confidentially, and enter data for medical or administrative reporting.

Job Requirements:

• Minimum of a tertiary education in a relevant field.
• 1-2 years of work experience.
• Previous experience in a front desk, customer service, or administrative role, preferably in the healthcare industry, is advantageous.
• Proficiency in using Microsoft Office tools such as Word, Excel, and Outlook, as well as popular social media platforms like Facebook, Instagram, and WhatsApp.
• Strong problem-solving, conflict resolution, and customer service skills.
• Excellent verbal and written communication skills.
• Demonstrates professionalism, including honesty, trustworthiness, timeliness, and politeness.
• Highly organized, detail-oriented, self-directed, and goal-driven.
• Knowledge of basic bookkeeping and accounting processes is a plus.
• Familiarity with patient safety, confidentiality, and customer service principles in a healthcare setting.
• Possesses a friendly and engaging personality.

Benefits:

• Free office lunch
• Fantastic work culture
• Great work-life balance.

Deadline: 5th July, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.