Company Info
Large organization
101 to 150 Employees
Accelerex Network Limited
Accelerex Network Limited is a CBN certified Super-Agent in Nigeria with the objective of increasing financial inclusion in Nigeria by offering innovative, easy, and accessible financial service solutions to the underserved via a network of the most efficient agents.
Title: Agent Relations Officer
Locations: Abuja (FCT), Ikeja – Lagos, Imo, Nassarawa, Ogun and Rivers
Employment Type:
Responsibilities
- Onboarding of new viable agents/merchants on RexAgent platform within the location of coverage
- Sales of all RexAgent products and services to customers and drive the usage on a daily basis to achieve set goal
- Provision of first level support to agents/merchants to ensure retention of agent transactions
- Ensure visitation of all agents at least once a month to monitor transaction, reconfirm presence in location and to discuss other RexAgent business needs
- Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
- Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
- Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
- Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
- Prompt replacement of terminals in cases of fault to retain agent relationship
- Drive the growth of the business to achieve the required revenue
- Monitor, track and manage allocated expenditure. Ensure usage of what it is required
- Ensure the submission of daily and weekly report to manage for review and collation for management decision
- Any other assignment manager.
Job Requirement
- Minimum education level – OND in any accredited and reputable institution
- A minimum of 1 year working experience in any sales and customer-facing role
- Relevant industry experience is an added advantage.
Deadline: 30th September, 2023.
How to Apply: Interested and qualified candidates should send their updated CV and an application letter to: [email protected] using the job title and the state as the subject of the email. E.g “Agent Relations Officer (Imo)”.
Note: Indicate your state as shown above and note that only qualified candidates will be contacted.