Agent Relationship Officer at Personal Trust Microfinance Bank

Personal Trust Microfinance Bank is a Lagos-based microfinance institution that is a subsidiary of First Ally Capital Limited (FACL). The bank, formerly known as Personal Trust Savings and Loans, was founded in 1993 and functioned as a Mortgage Bank until it was converted to a Microfinance Bank in 2014. Personal Trust operates a branch network in strategic areas throughout Lagos State and provides banking services to individuals, micro, Small and medium businesses (MSME), and small and medium companies (SME).

Title: Agent Relationship Officer

Location: Lagos Mainland, Lagos

Employment Type: Full-time

Job Summary

• Sales of Bank product and services
• Onboarding and deploy POS devices to viable agents at their various locations and ensure adoption by providing the required support.

Job Description

• Onboarding of new viable agents/merchants on the Banks platform within the location of coverage
• Sales of all Banks products and services to customers and drive the usage on a daily basis to achieve set goal
• Provision of first level support to agents/merchants to ensure retention of agent transactions.
• Ensure visitation of all agents at least once a month to monitor transaction and also reconfirm presence in location.
• Maintain daily monitoring and tracking of agent activity and ensure follow up where agent does not transact agent or is performing poorly. This will ensure retention of agents
• Carry out onsite training of agents once onboarded and carry out monthly training/assessment of agents once visited
• Swapping of agent terminals where all process for terminal upgrade/downgrade has been followed through
• Troubleshooting of agent/terminal issues, escalate to necessary team to ensure resolution
• Prompt replacement of terminals in cases of fault to retain agent relationship
• Drive the growth of the business to achieve the required revenue
• Monitor, track and manage allocated expenditure. Ensure usage of what it is required
• Ensure the submission of daily and weekly report to manage for review and collation for management decision

Requirements

• Minimum education level – HND in any accredited and reputable institution
• A minimum of 2 years’ working experience in any sales and customer-facing role
• Relevant industry experience is an added advantage

Deadline: 19th October, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.