Airport Check-in Customer Service Officer at MalaikAir

MalaikAir is more than just an airline; we are the wings of transformation, dedicated to connecting continents, bridging cultures, and ushering in a new era of travel. Our narrative began with a desire to connect people, cultures, and places. MalaikAir, founded in 2019, is an international, regional, and customer-focused airline with a base in Accra, Ghana, and transit hubs in Jamaica (Western Caribbean Hub) and Barbados (Eastern Hub). Its mission is to bring accessible, affordable, and convenient air travel to Africans while fostering connections between the African and Caribbean regions.

Title: Airport Check-in Customer Service Officer

Locations: Lagos, Abuja and Accra, Ghana

Employment Type: Full-time

Responsibilities

• Greet passengers in a courteous and professional manner.
• Issue boarding passes and baggage tags accurately and efficiently.
• Verify passengers’ identification and travel documents.
• Assist passengers with check-in procedures and provide information on flight details, boarding gates, and departure times.
• Weigh and tag passengers’ luggage according to airline regulations.
• Ensure compliance with security protocols and safety regulations during the check-in process.
• Handle special requests such as seat assignments, upgrades, and wheelchair assistance.
• Resolve passenger issues or concerns regarding check-in, baggage, or flight information.
• Collaborate with other airport personnel to ensure smooth passenger flow and efficient operations.
• Maintain cleanliness and organization at the check-in counters and work area.
• Adhere to company policies and procedures while maintaining a high level of professionalism.

Requirements

• BA / BSc from any reputable college or equivalent.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong communication skills, both verbal and written.
• Ability to work efficiently in a fast-paced environment.
• Attention to detail and accuracy in handling boarding passes and luggage tags.
• Basic computer skills for using check-in systems and software.
• Knowledge of airline regulations and security procedures preferred but not required.
• Ability to handle stressful situations calmly and professionally.
• Flexibility to work various shifts, including weekends and holidays.
• Physical ability to lift and maneuver luggage when necessary.

Salary

• USD400 – USD1,000 per month.

Deadline: 15 May, 2024

How to Apply: Interested and qualified candidates should Click Here to apply online

Or

Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.