Company Info
Mid sized business
Filmo Group
1 to 50 Employees
Filmo Group – We are Nigeria’s premier technology-driven real-estate services firm. What distinguishes us is our innovative ideas and desire to consistently generate value for our clients, along with our large investment in people and technology. With over 200 full-time employees, we now serve over 50 customers in ten Nigerian states. Real estate services are evolving.
Title: Assistant Client Service Representative
Location: Lagos
Employment Type: Full Time
Duties and Responsibilities
- Maintain client records and document processes efficiently.
- Identify potential client service concerns and take proactive steps to address them.
- Interpret copywriting briefs to fully understand project requirements.
- Direct client complaints or complex queries to the relevant departments promptly.
- Collaborate with designers, PR specialists, and other professionals on both large and small-scale marketing projects, such as email campaigns and landing pages.
- Ensure a positive and professional client service experience at all times.
- Manage client inquiries via phone, email, online, or in person.
- Provide clients with technical assistance and support on products and services.
Requirements
- Minimum of 2 years of experience in client services and copywriting.
- Knowledge of online content strategy and creation.
- Excellent writing, editing, and proofreading skills.
- Experience with SEO (Search Engine Optimization).
- Exceptional ability to provide professional, efficient, and friendly client services.
- Advanced skills in providing technical assistance, resolving issues, and recommending improvements.
Salary Range
- N100,000 – N150,000 per month
Deadline: 2nd October, 2023.
How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as subject of email.