ATM Support Officer at HRBP Limited

HRBP Limited, also known as “Human Resource Business Partners,” is a Human Resource Management Consulting firm that specialises in providing human resource solutions for businesses of all sizes in the areas of Talent Acquisition, Development, Management, Organisation Planning, Development, and Improvement. Regardless of client headcount or location in Nigeria, we provide entire HR Consultancy services. We provide tailored HR Consultancy services to businesses of all sizes.

Title: ATM Support Officer

Location: Lagos

Employment Type: Full-time

Job Summary

• Provide support and collaborate with relevant stakeholders to ensure 24/7 availability of ATMs for customer usage.

Functions & Responsibilities

• Engages in the physical and remote resolution of ATM 1st level issues within region covered.
• Escalate 2nd level issues and follow up resolution.
• Engages IT regional support in resolving technical ATM-related issues.
• Issue BWAC administrative commands to terminals under purview when required.
• Extract & collate reasons for ATM downtime by liaising with ATM monitoring staff.
• Engage ATM stakeholders responsible for downtime
• Prepare raw data to be used for ATM performance reports.
• Ensure journal and footage are archived in required standards
• Treating all investigative requests on terminals
• Managing the retrieval of footage & journals
• Enforce procedures that ensure journals & footage are properly handled during ATM decommissioning.
• Resolves issues with ATM download displays (states, FITs, and screens)
• Responsible for promoting good practices in information security within the department and assist in collating information security incidents for respective business areas
• Comply with the bank’s information security policies and policy statements and actively support the associated controls.
• Review & obtain approval and process payments for ATM parts, Quarterly Preventive maintenance and SLA fees and other Vendor-engaged activities – Staging, Civil works, vault repairs.
• Onboarding and profiling custodians on the ATM monitoring Symon App
• Daily monitoring and reporting of ATM Status.
• Maintain a register for ATMs fault escalation for prompt follow-up and reporting.

Qualifications / Skills / Knowledge

• A good First Degree in Information / Technology related field.
• Relevant Master’s Degree will be an advantage.
• Recognised professional certifications such as ITIL, PMP, CBAP and CRISC will be an added advantage
• 1 – 2 years post-qualification experience in Information Security, Payment Systems, and Computer Systems.
• Knowledge of Payment systems.
• Knowledge of MS Office.
• Risk Management.
• Documentation.
• Information Security.
• Network Security / admin.

Deadline: 8th November, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.