Company Info
Large organization
200 + Employees
Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
Green Africa Airways Limited is a value airline based in Lagos, Nigeria. We are a new carrier that offers safe, reliable and affordable air travel to a much broader group of customers. This positions us as a significant contributor to the economic development of Nigeria and the African continent.
Job Title: Call Center Agent
Location: Lagos
Job Type: Full-time
Job function: Commercial Studios
Job Role
- Handling inbound and outbound calls
- Providing information about Green Africa’s products and services
- Resolving gCustomers complaints and issues effectively
- Maintaining accurate and detailed records of gCustomers interaction and transaction
- Following communication scripts and procedures to ensure consistency and quality of service
- Identifying and escalating issues to the appropriate channels for resolution
- Staying updated with product knowledge, company policies and industry trends to provide accurate information to gCustomers.
Qualifications
- B.Sc Degree or HND in any related field
- Exceptional Communication and Interpersonal skills
- Great attention to details and a result driven approach
- Excellent conflict management skills
- Resilience to prioritize tasks and complete them in a high-pressure environment.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online