Call Center Agent at Talentivate

Talentivate.ng – Our client, a prominent group of enterprises, is looking for competent and qualified applicants to fill the following position:

Title: Call Center Agent

Location: Lagos

Employment Type: Full-time

Job Summary

• Our client is looking for a dynamic and highly motivated professional with a passion for delivering outstanding customer experiences.
• We are actively searching for a Call Centre Agent to join our exceptional customer support team.
• In this pivotal role, you will be at the forefront of ensuring seamless service to our clients, orchestrating a symphony of support that leaves a lasting impression on our customers.

Job Responsibilities
Prompt Customer Support:

• Your dedication to swift and responsive customer support will set the gold standard for our team.
• You will be the go-to expert, ensuring that every customer inquiry is met with a rapid and effective response, whether it is through phone calls, emails, or other communication channels.

Issue Resolution and Escalation Management:

• Proficiency in identifying and resolving customer issues is paramount.
• Your goal will be to achieve first-contact resolution whenever possible, demonstrating your adeptness at problem-solving.
• For more complex issues, you will expertly navigate the escalation process, all while keeping our valued customers informed and assured.

Efficient Ticket Management:

• Our Call Centre Agent will be the maestro of ticket management, orchestrating a harmonious flow of inquiries.
• You will prioritize open tickets, ensuring that each customer’s voice is heard within a maximum of 60 minutes.
• Your meticulous record-keeping will be the backbone of our operation.

Product Information and Education:

• Your role extends beyond support; you will be a fountain of knowledge for our customers.
• Providing in-depth information and educational resources about our lottery products, including rules, regulations, and potential winnings, will be second nature to you.
• Guiding customers through the lottery process and addressing their queries or concerns will be your forte.

Timely, Courteous, and Accurate Communication:

• Every interaction you have with customers will be a masterpiece of courteous and professional communication.
• Your responses will not only be prompt but also accurate, informative, and in alignment with our company’s policies and procedures.

Documentation and Reporting:

• Your meticulous attention to detail will shine as you maintain comprehensive records of customer interactions, issues, and resolutions.
• Your analytical skills will come into play as you prepare regular reports and summaries to provide insights into customer trends and service performance.

Team Collaboration and Training:

• Collaboration will be key as you work seamlessly with team members to create a supportive work environment.
• Participating in ongoing training and development programs, you will elevate your colleagues; product knowledge and customer service skills.

Customer Outreach and Retention:

• You are not just solving issues; you are building relationships.
• Proactively engaging with customers, will strengthen their connection to our company.
• Your strategic initiatives, such as loyalty programs and personalized communications, will be instrumental in enhancing customer retention and satisfaction.

Requirements

• Candidates should possess minimum of HND / Bachelor’s Degrees in Mass Communication or related courses
• 2+ years relevant work experience as a call center
• Strong written and verbal communication skills, with attention to detail
• Strong analytical, organizational, and multi-tasking skills.
• Energetic, highly self-motivated, and able to work efficiently and productively.

Deadline: 1st May, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online