Call Center Officer at Ibadan Electricity Distribution Company (IBEDC) Plc

Ibadan Electricity Distribution Company (IBEDC) Plc – headquartered in Ibadan, is in charge of power distribution in the south-western zone (Oyo, Ogun, Osun, and Kwara, as well as parts of Kogi, Ekiti, and Niger states). We are an organisation dedicated to offering exceptional customer service and satisfaction via dependable electricity delivery.

Title: Call Center Officer

Location: Ibadan, Oyo

Employment Type: Full-time

Job Description

• This job role manages the day to day running of the call center to ensure customer complaints and enquiries are optimally resolved thereby contributing to overall business objectives and compliance with regulatory requirements.

Job Responsibilities

• Responds to customer inquiries, requests, complaints and provides up to date information on IBEDC service/products via Call Center lines.
• Liaises with relevant departments to ensure early resolution of customer enquiries and complaints.
• Ensures a standard welcome greeting and a farewell greeting.
• Ensure positive feedback from customers based on call center interactions.
• Escalate customer complaints and requests where required.
• Log all calls on CRM for easy call tracking.
• Manage and update customer information on CRM databases.
• Prepares periodic and ad-hoc reports to relevant stakeholders.
• Carry out other sundry assignments that may be assigned by the Team Lead Call Center.

Job Requirements

• A Bachelor’s Degree in any field.
• A professional certificate in relevant field.
• At least 0-3 years cognate experience in customer services or marketing of products and call centre.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online