Call Center Supervisor at MacTay Consulting

MacTay Consulting – Established in 1982, MacTay Consulting proudly stands as one of the pioneering and foremost management consulting firms in Nigeria, delivering top-notch HR services to clients throughout Africa. Our primary objective revolves around enhancing organizations by tailoring bespoke solutions that precisely cater to our clients’ requirements. With a time-tested history of excellence, we have consistently delivered exceptional services that significantly influence and positively impact our clients’ businesses.

Title: Call Center Supervisor

Location: Ilupeju, Lagos

Employment Type: Full-time

Summary

• The Call Center Supervisor will be responsible for training, monitoring and ensuring agents understand and meet expectations, answering their questions and providing them with ongoing coaching opportunities and inspiration.

Responsibilities

• Training and preparing call center agent to respond to customer questions and complaints.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.

Requirements

• B.Sc / HND in any field of study.
• At least 3 years work experience.
• Proven experience as call center supervisor
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office.

Salary
N150,000 – N200,000 net and other benefits.

Deadline: 27th July, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.