Call Center Supervisor at MacTay Consulting

MacTay Consulting – Established in 1982, MacTay Consulting stands as one of Nigeria’s pioneering and foremost management consulting firms, specializing in providing HR services to clients across Africa. Our primary objective is to enhance organizational value by delivering tailored solutions that precisely align with our clients’ requirements. Over the years, we have built a solid reputation for delivering exceptional services that significantly impact and uplift our clients’ businesses.

Title: Call Center Supervisor

Location: Ilupeju, Lagos

Employment Type: Full-time

Summary

• The Call Center Supervisor will be responsible for training, monitoring and ensuring agents understand and meet expectations, answering their questions and providing them with ongoing coaching opportunities and inspiration.

Responsibilities

• Training and preparing call center agent to respond to customer questions and complaints.
• Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
• Identifying operational issues and suggesting possible improvements.
• Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
• Preparing reports and analyzing data to assist management as they determine call center goals.

Requirements

• B.Sc / HND in any field of study.
• Proven experience as call center supervisor
• Proficient in English; Good knowledge of additional languages will be a definite plus
• Working knowledge of MS Office.

Salary

• N150,000 – N200,000 monthly net and other benefits.

Deadline: 27th July, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.