Call Centre Agent at LEAD Enterprise Support Company Limited

LEAD Enterprise Support Company Limited is a foremost Human Resources Solutions organization with many years of cumulative experience and expertise. We are prolific in Outsourcing, Recruitment, Head hunting and HR Advisory. We are a multi-sectorial servicing company, with landmark service deliverables to our clients in varied industries.

Title: Call Centre Agent

Location: Alausa, Lagos

Employment Type: Full-time

Job Objective/Summary

• Responding to customer questions, and complaints and troubleshooting problems with services or products. Ensuring agents’ complicity with all call centre objectives, performance standards, and policies.

Duties and Responsibilities

• Ensure clients (corporate customers, retail customers, distribution partners and providers) have a seamless encounter with using our service.
• Obtain client information by supervising telephone calls; interviewing clients; and verifying information.
• Respond to all Enrolee and Provider inquiries and handle any complaints.
• Provide information about company products and services.
• Receive and handle customer complaints.
• Seek resolution of customer queries.
• Take telephone calls on behalf of the organization to fulfil customer requirements.
• Have the most up-to-date information on all plans of the organization and be able to help customers in a quick and friendly fashion.
• Maintain communication equipment by reporting any faults promptly.
• Maintain and improve quality results by adhering to standards and guidelines.
• Develop tactics to deepen relationships with clients through regular interactions.

Job Requirements

• A First Degree or its equivalent – BA / BSc / HND.
• A nurse or health professional-related field would be an added advantage.
• 2-3 years of relevant work experience.

Deadline: 7th June, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job Title as the subject of the mail.