Call Centre Representative at Eric Kayser

Eric Kayser has effectively shared his vision of baking with the rest of the world by establishing a genuinely global enterprise. Our goods reflect local culture and tastes in every country. Although the Monge baguette remains one of Maison Kayser’s trademark goods, bread takes on other forms and flavors elsewhere.

Title: Call Centre Representative

Location: Victoria Island, Lagos

Employment Type: Full-time

Responsibilities

• Handle inbound and outbound calls
• Have a good knowledge of the company’s products
• Provided fast and friendly customer support over the phone
• Attend to customers’ needs or issues and provide helpful solutions to their problems
• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• Escalating customer dissatisfaction and complaints in other to resolve any issue.
• Inform customers about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or purchasing company products.
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Provide Outstanding customer service to guests.

Qualification

• Minimum of HND in any field of study

Years of Experience:

• Minimum of 2 years’ experience in a similar role obtained in a well-structured organization.

Skills / Abilities:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services.

Deadline: 30th August, 2023.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.