Company Info
Large organization
200 + Employees
mPharma
mPharma begins and concludes each day with a steadfast focus on making medication affordable for patients. Our team, consisting of over 350 dedicated members, is on a continuous growth trajectory. With our headquarters located in Accra, Ghana, and guided by investors driven by a shared mission, we have forged collaborations with third-party payers, drug manufacturers, and healthcare providers. Together, we have cultivated a range of products and services designed to directly alleviate the financial burden of prescription drugs for patients. In a mere span of a few years, we have successfully extended access to reasonably priced, high-quality medications to hundreds of thousands of individuals in seven African nations: Ghana, Nigeria, Zambia, Zimbabwe, Kenya, Malawi, and Rwanda.
Title: Call Centre Representative
Location: Lagos
Employment type: Full-time
Department: E-Commerce
Position Description
- We are seeking to employ a Call Center Agent with a background in healthcare management and pharmacy studies.
- The Call Center Agent will be the face of our B2C business (online and offline retail) and will be responsible for helping customers understand and use our services.
- The candidate will be a member of our Call Centre team in Lagos, Nigeria and will work with the team to deliver value and high quality service to customers.
Key Responsibilities
- Handle inbound and outbound client calls in line with mPharma’s objectives.
- Follow relevant call center communication scripts when engaging clients.
- Engage and build sustainable relationships with clients.
- Employ call center software in keeping appropriate records of all client communication.
- Ensure clients are satisfied with the level of service being delivered by administering customer satisfaction surveys.
- Maintain and improve quality of service by adhering to standards and guidelines.
- Keep a shared log of functional/process improvements/issues for iterative purposes.
- Seize opportunities to upsell products and services when they arise.
- Update job knowledge continuously, and follow industry best practices.
- Meet personal/team qualitative and quantitative targets.
Qualifications
- B.Sc. Degree in Health Services Management / Public Health / Pharmaceutical Science or any related program.
Our Ideal Candidate:
- Prior experience as a customer service agent in a health care setting is a plus.
- A self-starter who can multitask while consistently producing high quality deliverables.
- Is fluent in English and Swahili with excellent writing, verbal, analytical, and organisational skills
- Additional advantage with fluency in the local language; Luganda.
- A strong work ethic and a proactive “can do” attitude that requires minimal supervision.
- An entrepreneurial spirit with a passion for mPharma’s mission to increase the accessibility and affordability of high-quality medicines.
- Proficient in Microsoft Office Suite, specifically Excel.
- Works effectively as a team member, promotes unity and adapts to change.
- Exhibits creative problem solving.
- Has great active listening skills.
- Has exceptional interpersonal and rapport building skills.
- Has a patient and empathetic attitude.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online