Company Info
Airtel Nigeria – Headquartered in Lagos, the economic hub of Nigeria, Airtel Nigeria holds a prominent position as a leading telecommunications services provider in the country. With a customer base exceeding 39.8 million subscribers, the company stands among the top four mobile service providers in terms of user base. Airtel Nigeria offers a comprehensive range of products and services, including 2G, 3G, and 4G wireless services, mobile commerce solutions, and enterprise services, catering to the diverse needs of its clientele.
1). Regional Technical Officer
Location: Lagos, Nigeria
Job type: Full-time
Career level: Mid-Senior level
Job Purpose
- To lead, direct, coordinate and control all Network Operations, Maintenance and Resources in the Region to ensure all goals (optimal network availability, coverage, maintaining target network KPI’s and quality standards) are met to deliver plus one network quality.
- Providing local network support for both the Commercial Teams in the Region towards ensuring that network impacting issues are proactively resolved.
Key Accountabilities
- Ensure overall proactive and continuous improvement of Network and Customer experience in the Region.
- Ensure Network stability and availability.
- Ensure that speed of execution of roll-out & installation and commissioning of all network nodes to market exceeds competition and first-time resolution (FTR) in the region.
- Responsible for the overall alignment of regional objectives with organizational objectives by ensuring effective communication of Network plan to all stakeholders as well as its execution and monitoring.
- Ensure excellent Regional Network performance across all KPIs.
- Periodic review and analysis of worst cells and follows up with ATOs and MS Team.
- Drive continuous Network improvement of own zone drawing up improvement plan and following up on related functions within network.
- Co-ordinate Annual Regional Operating Plan compilation for Airtel Nigeria Networks
- Direct achievement of Annual Regional Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments.
- Ensure Key focus on recurring Operating Expenditure.
- Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly.
- Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency.
- To ensure that all network facilities are maintained in adherence to global best practices.
- Ensure that all activities of Operations and Maintenance in the Region adhere to corresponding regulatory requirements in daily operations.
- Ensure all processes for effective management of Partners.
- Ensuring that SP requirements receive the necessary support from both the network local and central teams.
- Ensure all processes for effective management of Partners.
- Ensuring that SP requirements receive the necessary support from both the network local and central teams.
Education Qualification & Experience
- Bachelor of Electrical / Electronic Engineering or Telecoms Engineering (Master’s Degree in Engineering a plus)
- Sound knowledge of Mobile Network O&M.
- Transmission and IP experience is highly desired (a must-to have)
- 8 – 12 years of varied quality experience in operation and maintenance in the Telecom industry.
- 6-8 years of senior managerial experience in a GSM/mobile company.
Skills & Competencies:
- Team Management.
- Analytical and Presentation skills.
- Strategic negotiation skills.
- Entrepreneurial disposition in decision making and managing resources.
- Logical decision-making abilities.
- Flexible and dedicated.
- Ability to innovate and deliver value to business.
- Ability to manage an outsourcing partner to effectively deliver on service level agreements.
- Ability to motivate and lead both internal and external partners.
- Impeccable integrity and character.
- Communication Skills.
- Cost, process and automation Innovation.
Application Closing Date
Not Specified.
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2). Enterprise Project Implementation Manager
Location: Lagos
Job type: Full-time
Career level: Mid-Senior level
Job Purpose
- The Implementation Manager will be responsible for the planning, execution, monitoring and closure of designated projects within Airtel Enterprise Business Unit.
- This person will be interacting with our Partners very extensively. Effective planning and delivery of all enterprise solutions within the product portfolio is the essence of the role.
Key Accountabilities
Deliver new service requests from the sales pipeline to meet revenue targets for the business unit:
- Plans and coordinates the delivery of new service activation requests from the sales pipeline through to service acceptance and billing.
- Deliver Minimum of 40 new circuits per week and or quantities required to meet revenue targets set for the fiscal year.
- Liaise with cross functional teams, to manage and coordinate implementation of agreed tasks within defined timelines.
- Provides situational reports relating to progress of each assign project.
- Maintains documentation of project related detail for effective tracking of designs for various customer solutions.
- Liaises with IP Team to ensure service activations are finalized and perform quality checks to assure first time customer service acceptance.
IP Network/ MPLS project support:
- Produces and updates topology diagrams for newly delivered projects.
- Engages in nominated IP related projects and supports the migration of key services to the MPLS backbone when required.
Process Optimization and SLA fulfilment:
- Supports the 4-way reconciliation process to ensure accurate link count, billing accuracy and effective inventory management.
- Continuously works with cross functional stakeholders to evaluate business processes and instigate process improvement.
- Ensures relevant documentation is maintained and keeps the service catalogue updated with project related records.
- Ensures the process of solutions delivery is optimized from hardware dispatch through to installation, integration, testing and operational handover.
- Keeps proper project records on all aspects of the project delivery.
- Manage and co-ordinate support and service engineers in attending to customers’ service requests and resolving same within SLA targets with the aim of meeting Key Performance Indices (KPIs).
Ensure Network Availability of 99.5% and <5% error rate on rejected delivered links due to poor project delivery:
- Contribute to achieving 99.5% availability by delivering new service requests/links with a minimum error rate and at acceptable sign off margins.
- Supports the IP operations team in troubleshooting and fixing any new links which have been rejected by customers due to poor quality or error in delivery.
Educational Qualifications
Must have:
- Candidates should possess a B.Eng. / B.Sc./B.Tech. / Other first Degrees in relevant disciplines
- MBA will be an added advantage.
- PMP or Prince2/CCNA/ITIL v3 will be an added advantage.
Working Experience:
Must have:
- Minimum of 5 years experience.
- Must have experience in managing Telecom Projects, Business Development and Client Relations.
- Working knowledge of Project Management best practices.
- At least (2) years’ experience in a project management role in Telecoms.
Application Closing Date
Not Specified.
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3). Data/Voice Roaming IREG Personnel
Location: Lagos, Nigeria
Job type: Full-time
Career level: Mid-Senior level
Job Purpose
- This job holder is expected to act for technical requirements in the area of Core and Roaming services.
- Be involved in activation of Roaming services with new Operators worldwide, periodical tests and new test according to the changes or improvement of new numbering/routing plan.
- Ensure regular Governance & Roaming KPI’s are delivered as defined Targets.
Key Accountabilities
- Ensure and Maintain Roaming Performance for Voice/Data/SMS KPIs.
- Roaming service activation & Troubleshooting. Configuration and Testing activity.
- IREG tests preparation and execution as per business defined targets
- Proactive checks and analysis as per Roaming Dashboard Activities defined and drive improvement actions in close coordination with Roaming Manager
- Roaming Traffic analysis and improvement action plan to be driven
- Technical guidance and QoS Monitoring thru effective usage of Roaming Suite and other related products
- Drive and Deliver Roaming Products and Solutions to enhance customer delight & Roaming Revenue
- Ensure Weekly Governance with Business, IT and RA to review the status of new launches, Customer complaints & Frauds
- Monitoring of Roaming Inbound and Outbound Traffic
- Regular Configuration audit and implement service gaps
- Regular SIM audits and sign OFF with Roaming Manager to avoid any Potential Frauds
- Understand the roamers performance by managing roaming tests,
- Suggest and implement the right solutions in order to keep the roamers and to improve the roaming traffic,
- Roaming statistics database for reference,
- Track and Review Roaming TT,CR,IREG test, Dashboard
- IR Database management and SIM management
Detailed and Effective Documentation:
- Ensure all documentation are stored in Central location with Unique ID and Version, regularly updated pertaining to :
- Solution Design, HLD,LLD, Acceptance Docs, Roaming Database, Capacity & Utilizations for the Roaming Suite
- NCP & Project Related document
- New Roaming Products
- Roaming N/W KPI & SLA
- Roaming IR Database
- SIM Management Doc
Vendor/Partner Management:
- Technical relationship with Roaming partners
- Ensure Response to the Roaming Partners Queries/Issues
Time management:
- Prioritize self-workload as required to meet the fluctuating demands of business and requirements from other stakeholders.
Educational Qualifications & Functional / Technical Skills
- Bachelor’s / Master’s of Telecommunication / Electronic Engineering Degree / Computer Science
- Detailed working Telecommunications Knowledge
- Analytical and Presentation skills
Relevant Experience:
- 5 – 7 years of Work Experience on an Telco Roaming/Settlement Systems
- Networking roaming experience,
- Experience in Core/Radio Network, GSM.
- Good project management knowledge
- Experience in measuring and analyzing network KPI ‘key performance indicators
Application Closing Date
Not Specified.
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4). BISP Network Engineer
Location: Lagos, Nigeria
Job type: Full-time
Career level: Mid-Senior level
Purpose of the Job
- The role will be charged with providing support to the Head, Network Security in ensuring Network Security in line with the Bharti Information System Policy (BISP) relating to Networks.
Key Responsibilities
- Ensure Compliance to Bharti Information Security Policy (BISP) as relates to network
- Implementation, Compliance and Controls of Networks related AAISP/ANgISP and ISO standards
Partner Management:
- Work with network-managed services partners to ensure their compliance to BISP regarding Airtel Business.
Security of Physical Assets:
- Airtel network physical assets at MSC locations and data centers, working through Facilities of SCM.
- Physical cabling and device security within the core nodes working with MS partners and Networks Core team.
- Physical security of assets at sites, working through operations team and tower co-partners.
Deployment and maintenance of Security Systems:
- Ensure vulnerability assessment is performed on all Network Nodes and close all identified vulnerabilities in accordance with AA ISMS VA and PT Process.
- Enforce strict use of the Identity and Access Management (IAM) Platform and ensure all privilege access to critical Network Nodes are monitored
Educational Qualification & Experience
- Bachelor of Engineering Degree in Telecom or Electronics or equivalent
- A minimum of 7 years or more of work experience in the Telecoms environment
- Understanding of telecom NMS, OSS, billing and revenue assurance activities.
- Experience in GSM and WCDMA domains through telecom experience. LTE experience will be an added advantage.
Skills & Competencies:
- Strong problem solving and decision-making skills.
- Ability to draw conclusions from complex technical data.
- Strong analytical capabilities and troubleshooting.
- Customer knowledge about internal as well as external customers and awareness of their situation and needs.
- General process knowledge.
- Business knowledge and financial awareness to ensure understanding of the implications of revenues.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should use the links below to apply:
- Regional Technical Officer
- Enterprise Project Implementation Manager
- Data/Voice Roaming IREG Personnel
- BISP Network Engineer
Note
- Due to the high volume of applications, we are unable to notify unsuccessful applicants. If you have not been notified of the outcome of your application within two weeks of the closing date, please assume you have not been successful on this occasion.
- We are an equal opportunity employer and value diversity. We therefore do not discriminate against applicants based on, among others, their race, disability, religion or gender.
- All employment opportunities are decided based on qualifications, merit, and business need.