Company Info
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world's mobile traffic passes through Ericsson networks
Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
We are recruiting to fill the position below:
Job Title: Charging Support Engineer
Job ID: 75382
Location: Lagos, Nigeria
Description
- We are now looking for a Support Engineer who will provide technical service and support to our customers.
- In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks.
- You will configure and integrate different nodes and solutions in new and live customer networks.
- The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization.
- You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
- As there are no distinct borders between the areas, you will need to be flexible and master more than one area.
- You are expected to travel internationally and work in different cultural environments.
- The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
- Working as a support engineer will require a broad knowledge of telecom and Datacom, covering both hardware, software and network knowledge.
- You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as with customers and suppliers to Ericsson.
- The role more than often requires you to take on big responsibility and it is important that you can work independently.
What you will do:
- Handle customer issues (Normal CSR work)
- Handling Emergency cases and fault Isolation for the customer
- Handle dedicated support
- Handle Software Update Management (SUM)
Requirements
To be successful in the role you must have:
- Education: Bachelor’s Degree in Telecommunication Engineering or related University Degree.
- Minimum years of experience: 4+ years
- Domain experience: BSS, Charging System
- Delivering results & meeting customer expectations
- Good Troubleshooting & fault Isolation skills
- Delivering results & meeting customer expectations
- Presentation & communication skills
Additional Requirements:
- Very good knowledge of SDP/AIR/NGCRS/NGVS/OCC/CCN/EDA/EM
- Should be able to do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
- Very good knowledge of RedHat Linux RHEL.
- Good knowledge of VMware hypervisor, Kubernetes & Docker
- Past experience with Ericsson will be preferred.
- Linux (bash scripting, installation & networking)
- SQL & Oracle DB (is a plus).
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
CLICK HERE TO APPLY