Client Experience Associate at Volition Capital

Volition Capital was founded to assist the honest and diligent in creating wealth. We carry out our mission through investing education, cooperatives, and relationships with reputable local and international investment firms. Our intended audience consists of working professionals and retirees.

Title: Client Experience Associate

Location: Lekki, Lagos

Roles and Responsibilities

• Respond promptly and professionally to incoming inquiries by telephone, email, chat, or social media.
• Build and maintain strong client relationships through effective communication and a client-centric approach.
• Maintain updated knowledge of company products, services, and Processes.
• Address client inquiries, concerns, and issues, providing solutions and ensuring a positive client experience.
• Using relevant software, document customer interactions, compile documents/data, and forward information to interested parties.
• Conduct scheduled customer experience checks and surveys and provide valuable insights to improve our services and client experience.
• Record subscriptions, bookings, membership expiration, and other tasks assigned.
• Assist clients with onboarding processes, helping them understand our services, products, and investment options.

Requirements

• Bachelor’s Degree in Business, Communications, or a related field.
• Proven 3 years experience in Customer Service in a finance company.
• A strong understanding of financial products and asset management is an added advantage.
• Excellent communication and interpersonal skills.
• Customer-focused with a dedication to ensuring exceptional client experiences.
• Detail-oriented and highly organized.
• Ability to work collaboratively in a team-oriented environment.
• Proficiency in using CRM software, Google Suite other relevant tools.

Remuneration and Perks

• Competitive salary in line with industry benchmarks
• Health insurance
• Housing allowance
• Birthday allowance
• Work from home on some days of the week
• Maternity and paternity allowance
• Full pay during the leave period
• 13th month
• Staff-only investment opportunities
• A high degree of autonomy and flexibility
• Global growth opportunities.

Deadline: 8th November, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online