Client Experience Manager at Volition Capital

Volition Capital was founded to assist the honest and diligent in creating wealth. We carry out our mission through investing education, cooperatives, and relationships with reputable local and international investment firms. Our intended audience consists of working professionals and retirees.

Title: Client Experience Manager

Location: Lekki Phase I, Lagos

Employment Type: Full-time

Reporting Line: CEO

Roles and Responsibilities

• Client Relationship Management: Build and maintain quality relationships with clients to understand their needs and expectations.
• Client Satisfaction and Feedback: Monitor and measure client satisfaction levels through surveys, and analyze client feedback to implement improvements.
• Client Onboarding and Training: Facilitate the onboarding process for new clients, ensuring they understand our services, products, and investment options.
• Client Retention and Growth: Develop client retention strategies to grow our client base and identify opportunities for upselling or cross-selling our investment products and services.
• Issue Resolution: Proactively address and resolve client issues and concerns to maintain a high level of satisfaction
• Product Knowledge: Maintain updated knowledge of company products, services, and processes.
• Data Analysis: Analyze client data by using relevant software, to gain insights into their needs, and preferences.
• Customer Experience: Conduct scheduled customer experience checks and surveys.

Requirements

• Bachelor’s Degree.
• 7 years of experience in customer service, relationship management, or a similar role.
• A strong understanding of financial products and asset management is an added advantage.
• Excellent communication and interpersonal skills.
• Attention to detail and organization.
• Responsiveness.
• Ability to work collaboratively in a team.
• Proficiency in using CRM software, Google Suite other relevant tools.

Remuneration and Perks

• Competitive salary in line with industry benchmarks
• Health insurance
• Housing allowance
• Birthday allowance
• Work from home on some days of the week
• Full pay during leave period
• A high degree of autonomy and flexibility
• Global growth opportunities.

Deadline: 7th November, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online