Company Info
Mid sized business
Cavista's objective is to provide organisations with the greatest technological solutions available. Through a worldwide network of innovation, we assure the greatest level of customer satisfaction, and our software solutions are custom-built to meet your domain and requirements. Cavista improves operational efficiency for organisations of all sizes by providing world-class consulting, innovative IT solutions, and personalised client services.
1 to 50 Employees
Cavista‘s objective is to provide organisations with the greatest technological solutions available. Through a worldwide network of innovation, we assure the greatest level of customer satisfaction, and our software solutions are custom-built to meet your domain and requirements. Cavista improves operational efficiency for organisations of all sizes by providing world-class consulting, innovative IT solutions, and personalised client services.
Title: Client Experience Representative
Location: Ilupeju, Lagos
Job Description
A Client Experience Representative to provide support to our clients for software solutions. The ideal Representative will be a knowledgeable and enthusiastic home health, home care, or hospice professional who enjoys making a positive impact on patients’ lives across the country.
- Provide consultative support and solutions for all Axxess clients; answer questions via phone and support ticketing center, resolve problems and offer general assistance for the day-to-day operations of our various products
- Partner effectively to provide quality support, while always upholding company values
- Respond rapidly and provide prompt support to client concerns; escalate unresolved matters and maintain ownership through to a timely resolution
- Receive ongoing training to maintain knowledge and relevancy within the industry and company products/services
- Communicate with clientele; research to diagnose inquiries; managing database records and provide status reports on reported issues – all done with speed and professionalism
Qualifications
- Healthcare Industry Experience is a plus (LVN, PTA, COTA, MSW, Intake, Scheduling, Office Management, Administration, Medical Records)
- Bachelor’s degree required
- Customer orientation and ability to adapt/respond to different personalities
- Desire to anticipate customer needs paired with the drive to provide a consultative solution
- Excellent communication skills; presentation, written, and verbal
- Demonstrated ability to organize and implement priorities; manage multiple tasks, in a dynamic setting