Company Info
Soteria Eye Clinic is a private corporation that has been incorporated in Nigeria as a limited liability company with the goal of providing our local community and surroundings with comprehensive, top-notch eye care services that are high quality, reasonable, and accessible. Our mission is to “Improve Lives through Affordable Quality Eye Care” by developing and providing first-rate comprehensive eye care services to ALL.
Title: Client Relations Officer
Location: Delta
Employment Type: Full-time
Job Summary
- As a client relations officer, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them, provide excellent customer service and assistance to patients.
- You will be responsible for calling in customers into the clinic and educating them about our products and service.
Responsibilities
- Welcome patients and clients into the clinic, getting personal details from them and registering them.
- Enlighten patient about our free eye check-up and persuade them to come have their eyes checked.
- Assign new patients to doctors after registration and redirecting them to the procedure room and consulting room.
- Attain daily client goals established by management team while complying with company and local policies and procedures.
- Assists patients and customers with filling out necessary forms and registering them on the software.
- Resolve customer complaints, diffuse unsatisfied patients, and provide solution to remedy situation.
- Promptly escalate customers complaint to the Branch Manager.
- Coordinate patient waiting area and ensure they see a doctor on time.
- Answer the phones promptly according to company guidelines.
- Up-sell and cross-sell services and products
- Study competition to find new ways to retain customers
- Carry out client satisfaction surveys and reviews.
- Answer, screen and forward incoming phone calls
- Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, questionnaires and brochures)
- Update calendars and schedule client meetings
- Perform other clerical receptionist duties such as filing, photocopying and arranging for courier pickups, where necessary.
- Ensure to send messages to patients to remind them of appointment date.
- Send report to management daily.
- Ensure to work with other departments to facilitate smooth running of the clinic.
- Follow-up on patients who have finished test procedures and ensure they see an optometrist.
- Perform other duties as assigned.
Requirements
- Candidates should possess an OND qualification with 1 – 2 years relevant work experience.
Deadline: 9th June, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.