Client Relationship Executive at Smash Technology

Smash Technology is a tech group of companies focused on employing technology to service its clients locally and globally. Initially, the brand focused on Transport Investment across the country and beyond before pivoting into other viable sectors such as E-hailing, E-commerce, Food delivery, Booking platform, Virtual Office platforms, Travels, Real Estate, Social Networking among others.

Smash Technology is a combination of almost a decade of visionary leadership, hard work, and dedication from many experienced and committed men and women who are aligned with the core purpose and goal of the brand.

We are recruiting to fill the position below:

Job Title: Client Relationship Executive

Location: Surulere, Lagos
Employment Type: Full-time

Job Summary

• The Client Relationship Executive will serve as the primary point of contact for key clients, ensuring exceptional service, addressing inquiries, and managing client accounts.
• This role involves building strong, long-term relationships with clients, understanding their needs, and working closely with the internal team to deliver tailored solutions.
• The ideal candidate will be a highly motivated professional with a strong customer service background, excellent communication skills, and a solution-oriented mindset.

Key Responsibilities
Client Relationship Management:

• Develop and maintain strong relationships with clients by understanding their needs, preferences, and challenges.
• Act as the primary liaison between clients and the company, ensuring client satisfaction and addressing any concerns or issues promptly.
• Monitor client satisfaction and resolve any service or account issues.
• Conduct regular follow-ups with clients to ensure their needs are met.

Account Management:

• Manage client accounts, ensuring that services/products are delivered in a timely and efficient manner.
• Track and report on account performance and client feedback.
• Identify opportunities for upselling or cross-selling additional services/products to clients.
• Ensure timely and accurate invoicing and payment collections.

Client Onboarding and Support:

• Guide clients through the onboarding process, ensuring they understand the company’s offerings and how to use them effectively.
• Provide ongoing support to clients by offering solutions and troubleshooting issues.
• Deliver product or service training as necessary to clients.

Collaboration with Internal Teams:

• Work closely with sales, marketing, product, and support teams to ensure a seamless experience for clients.
• Communicate client feedback to internal teams for continuous improvement of services/products.
• Assist in the development of proposals or contracts for new or existing clients.

Reporting and Documentation:

• Maintain accurate client records, including contact details, preferences, and communication history.
• Prepare and present regular reports on client status, satisfaction, and engagement to senior management.
• Analyze client data to identify trends, opportunities, and areas for improvement.

Client Retention and Growth:

• Proactively identify opportunities to grow the business by expanding services with existing clients.
• Develop strategies to improve client retention, reduce churn, and maximize client lifetime value.
• Address any issues that could affect the client relationship and resolve them promptly to maintain positive long-term partnerships.

Skills and Qualifications

• Educational Requirements: A Bachelor’s degree in Business Administration, Marketing, or a related field (preferred).
• Experience: 2 – 5 years of experience in client relationship management, account management, or customer service.
• Communication Skills: Strong verbal and written communication skills, with the ability to build rapport and influence clients.
• Problem-Solving Skills: Ability to understand client issues and provide effective solutions.
• Technical Proficiency: Familiarity with CRM software (e.g., Salesforce, HubSpot) and Microsoft Office Suite (Excel, Word, PowerPoint).
• Customer-Focused: A passion for delivering exceptional customer service and a client-centric approach.
• Time Management: Ability to prioritize tasks effectively and meet deadlines in a fast-paced environment.
• Negotiation Skills: Strong negotiation skills to manage contracts, pricing, and renewals.

Working Conditions:

• Full-time position.
• Occasional travel may be required for client meetings and events.
• Ability to work in an office environment.

Application Closing Date
31st December, 2024.

How to Apply: Interested and qualified candidates should send updated CVs to: career@smashtechgroup.com using the Job Title as the subject of the mail.