Client Service Executive at MacTay Consulting

MacTay Consulting – We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

Title: Client Service Executive

Locations: Lekki and Iganmu – Lagos

Employment Type: Full-time

Industry: H.R. Consulting

Job Summary

• The Client Service Executive works with the HRBP to align business objectives with resources and management in designated organizations and develops solutions based on customers’ strategic business and technical requirements ascertained from working with multiple business units across the customer’s organization.
• Also, the Client Service Executive resumes in the client’s office, supervises seconded staff and will be responsible for the employee life cycle.

Job Responsibilities

• Recruitment and Onboarding of staff on behalf of clients managed.
• Ensure that all Resource Details are captured on HRIS.
• Ensure Resources have HMO, Pension, and ID cards.
• Ensure prompt payment of salary to Resources according to SLAs.
• Ensure that Client receives invoices promptly according to SLA.
• Ensure 100% SLA compliance.
• Schedule annual training and village meeting for all external resources
• Maintain new entry and exit templates with correct required supporting credentials and document.
• Reduced time in complaint resolution.
• Maintaining healthy business relationships with clients and resources.

Job Requirements

• BSc / HND in Social Sciences
• 1 year experience in customer service, administration, or HR
• CIPM Certification is an added advantage.
• Proficient in Microsoft Office Application
• Must be available to resume in client office and supervise all resources activities.

Salary
N100,000 and other benefits.

Deadline: 8th February, 2023.

How to Apply: Interested and qualified candidates should forward resume to: [email protected] using the job role as the subject of the email