Company Info
Mid sized business
Finnih Medical Centre has been a top healthcare provider in Lagos, promoting and delivering vital healthcare via integrated healthcare services.
1 to 50 Employees
Finnih Medical Centre has been a top healthcare provider in Lagos, promoting and delivering vital healthcare via integrated healthcare services.
Title: Client Service Executive – Hospital
Location: Lagos
Role and Responsibilities
- Establish & build sustainable relationships and trust with customer accounts through open and interactive communication
- Identify and assess customers’ needs to achieve satisfaction
- Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times.
- Inspiring repeat business from clients
- Offering advice to clients on services and products.
- Provide accurate, valid and complete information to clients by using the right methods/tools
- Registration of patients on the EMR platform – Retrieve patients’ file number, collect patients’ details and register them appropriately.
- Liaise with Health Maintenance Organisations (HMOs) and other corporate organizations for patients’ confirmation, eligibility and approval.
- Respond promptly to customer’s enquiries, complaints, questions and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Liaising with different departments about client queries.
- Maintain effective communication with clients through different channels – phone calls, mails, whatsapp messages, clients’ WhatsApp groups and all other channels
- Keep an accurate and updated database and records of all clients’ information as needed.
- Keep records of customer interactions & complaints, process customer accounts and file documents
- Book patients’ appointments and follow up with them before scheduled dates.
- Manage Out-Patient Clinic registration and flow with the Nursing Department
- Actively seek and escalate feedback from clients through feedback forms, follow-up calls and other means
- Monitoring and measuring client satisfaction.
- Providing feedback on the efficiency of the customer service process
- Maintain daily reports and send weekly reports to the COO.
- Conducting departmental and company-wide workshops and presentations
- Contribute to developing and following procedures, guidelines, and policies
- Contribute to developing surveys and capturing client information.
- Participating in marketing campaigns.
- Processing confidential data and information according to guidelines.
- Communicating and coordinating with colleagues as necessary.
- Training and onboarding new staff
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
Requirements
- University Degree or Higher Diploma in Social Sciences or any other relevant discipline
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
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