Client Service/Fund Admin Officer at The Impeccable Skills Company

The Impeccable Skills Company – Our respected client, an esteemed Asset Management company based in Lagos, is currently in search of an experienced candidate to fill the following position:

Title: Client Service/Fund Admin Officer

Location: Victoria Island, Lagos

Employment Type: Full-time

Cadre or Job Level: Manager Level

Job Summary

• Our client is seeking to employ a skilled and enthusiastic Client Service / Fund Admin Officer to join their dynamic team.
• In this role, you will be responsible for delivering exceptional client service and providing administrative support to our fund management operations.
• This is a managerial position, reporting directly to the Head of Business Management and Strategy/Managing Director.

Responsibilities

• To ensure outstanding client service and support the smooth operation of fund management activities.
• Maintain strong client relationships and contribute to the growth and success of the company.
• Serve as the primary point of contact for clients, addressing their inquiries, requests, and concerns promptly and professionally.
• Provide accurate and up-to-date information about investment products, fund performance, and account statements to clients.
• Assist in the onboarding process of new clients, including account opening, documentation, and client profiling.
• Process client transactions, such as subscriptions, redemptions, and switches, ensuring accuracy and adherence to regulatory guidelines.
• Prepare and distribute regular reports to clients, including portfolio updates, investment reviews, and performance analysis.
• Collaborate with internal teams, such as portfolio management and operations, to ensure seamless execution of client requests and deliverables.
• Maintain client records, ensuring accuracy, completeness, and confidentiality of sensitive information.
• Conduct periodic client reviews to assess satisfaction levels, identify opportunities for improvement, and proactively address any concerns.
• Stay updated with industry trends, market developments, and regulatory changes that may impact client service and fund operations.
• Assist in the preparation of marketing materials, presentations, and client communications.
• Contribute to the development and implementation of client service strategies and initiatives.
• Support the fund administration function by assisting in fund accounting, reconciliations, and reporting activities.
• Ensure compliance with internal policies, procedures, and regulatory requirements.
• Participate in training programs and professional development activities to enhance knowledge and skills.

Report Line:

• You will report directly to the Head of Business Management and Strategy/Managing Director, working closely with the team to deliver exceptional client service and support the fund management operations.

Qualifications

• Bachelor’s Degree in Finance, Business Administration, or a related field. Professional certifications such as the Chartered Institute of Stockbrokers (CIS) or the Chartered Financial Analyst (CFA) designation would be an advantage.
• Membership in relevant professional associations or organizations is desirable.

Competencies:

• Strong knowledge of financial products, investment management, and fund administration.
• Excellent interpersonal and communication skills, with the ability to build and maintain strong client relationships.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and prioritize effectively.
• Proficient in using relevant software applications and systems for client service and fund administration.
• Sound understanding of regulatory requirements and compliance in the asset management industry.
• Proactive and client-focused mindset, with the ability to anticipate client needs and provide timely solutions.
• Ability to work collaboratively in a team environment and contribute to a positive and supportive work culture.
• Strong analytical and problem-solving skills, with the ability to identify and resolve issues efficiently.
• Excellent time management and prioritization skills, with the ability to meet deadlines and deliver high-quality work.

Remuneration
The remuneration for this position will be competitive and commensurate with qualifications and experience.

Deadline: 21st July, 2023.

How to Apply: Interested and qualified candidates should send their Applications to: [email protected] using the Job Title as the subject of the email.