Company Info
Mid sized business
1 to 50 Employees
NoemDek Limited is a diversified holding firm with subsidiaries in upstream oil/gas servicing, power, technology and real estate. We are focused on building sustainable ventures around several industries with a mission to contribute to development of local capacity in Nigeria.
NoemDek Limited is a diversified holding firm with subsidiaries in upstream oil/gas servicing, power, technology and real estate. We are focused on building sustainable ventures around several industries with a mission to contribute to development of local capacity in Nigeria.
Job Title: Client Service Officer
Location: Lagos
Job type: Full time
Responsibilities
- Build and nurture strong relationships with clients, serving as their primary point of contact throughout their journey with the company.
- Address client inquiries, concerns, and feedback promptly, providing accurate information and ensuring client satisfaction.
- Understand client travel needs and preferences, collaborating with internal teams to deliver high-quality transportation services.
- Proactively identify opportunities to offer additional services, such as premium packages or customized travel solutions, enhancing client value.
- Maintain a comprehensive understanding of the company’s services, continuously updating knowledge to enhance client interactions.
- Prepare and present tailored service offerings to clients, highlighting the company’s strengths and competitive advantages.
- Monitor and analyze client satisfaction metrics, and implement feedback-driven improvements to elevate the overall client experience.
Requirements
- Bachelor’s Degree in Business Administration, Marketing, Communication, or a related field.
- Proven experience in client service or customer support roles, preferably within the transportation or hospitality industry.
- Excellent verbal and written communication skills, with the ability to engage with diverse client groups.
- Strong problem-solving skills, capable of resolving client issues swiftly and effectively.
- Exceptional organizational skills, with strong attention to detail and the ability to manage multiple client accounts simultaneously.
- Proficient in CRM systems and Microsoft Office Suite.
- Self-motivated, adaptable, and able to thrive in a fast-paced, dynamic environment.
- A client-centric mindset with a passion for delivering exceptional service experiences.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online