Client Service Officer – NYSC at Transkredit

Transkredit was established to bridge a significant gap in financial inclusion, aligning with the principles of the Maya Declaration. This global initiative is centered around responsible and sustainable financial inclusion, with the overarching goal of alleviating poverty and fostering financial stability for the greater good of society.

Title: Client Service Officer – NYSC

Location: Abuja (FCT)

Employment Type: NYSC

Job Summary

• To provide high-quality service to our customers in line with our customer value proposition

Key Responsibilities

• Attend to all customer’s complaints and questions
• Report all service failures to the Head, Client Service and implement the solutions and recommendations developed
• Work closely with all staff in identifying bottlenecks and minimizing customer complaints by implementing standard procedures and techniques that would maximize service.
• Ensure that all service level agreements with outsourcing companies comply with TransKredit service standards.
• Maintain open communication with customers through regular feedback via discussions, questionnaires, phone calls, visits, informal activities, etc.
• Assist in implementing strategies aimed at developing new areas to add value, delight customers and surpass their expectations.
• Provide frequent reports, updates, and feedback to the Head, Client Service as required.

Requirements
Technical Skills:

• Ability to demonstrate expert knowledge of Transkredit ’s product and service offerings
• Demonstrate awareness of new trends in customer service practices industry wide
• Good knowledge of the Nigerian financial service industry with emphasis on the Finance industry
• Working knowledge of Transkredit’s Core Application

Soft Skills:

• High level of personal effectiveness and people management skills
• Excellent relationship management skills
• Excellent communication (written and oral), interpersonal skills
• High level of attentiveness to detail.

Deadline: 20th August, 2023.

How to Apply: Interested and qualified candidates should send their updated Resume to: [email protected] using the Job Title as the subject of the mail.