Client Service/Relationship Officer at Green Field Health Management Limited

Green Field Health Management Limited is a national health care organisation with its main office in Enugu and branches in all six of the country’s political zones. Our mission is to make sure that all Nigerians have access to high-quality, all-inclusive health insurance services. We’ll do this by using highly skilled people and the best practises, and by putting the well-being of our valued enrollees and healthcare workers at the top of our list of priorities.

Title: Client Service/Relationship Officer

Location: Enugu

Employment Type: Full-time

Responsibilities and Attributes

• Assisting with administrative tasks
• Receives the guest and answers questions in person by telephone
• Provide client support services in accurate and timely fashion.
• Maintain high level of professionalism and competence in every client interaction.
• Build positive and productive relationships with clients.
• Make frequent client calls and visits to strengthen client relationships.
• Analyze and resolve service issues promptly.
• Inform management about complex client issues and resolutions.
• Maintain client focused working environment for team.
• Work in compliance with company policies and procedures.
• Identify and develop new business opportunities with client contacts.
• Responds to inquiries and refers when necessary to the appropriate official or department.
• Prepares outgoing mail, sorts and distributes incoming mails.
• Utilize effective problem solving and time management skills in client service operations.
• Assist in risk assessment and mitigation activities.
• Develop process improvements to enhance service efficiency and effectiveness

Requirements
Candidate must possess the following:

• Minimum of B.Sc / HND in Laboratory Science, Public Health, or any related discipline.
• Must be computer literate
• Must be proficient in typing
• Must have good communication and interpersonal skills
• Previous experience in a Secretarial or Marketing position is an added advantage.

Deadline: 10th October, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online