Company Info
Pistachio Foods Limited (RSVP Restaurant), a fine-dining restaurant situated at Victoria Island, Lagos State, is recruiting to fill the position below:
Title: Clients Relation Officer
Location: Victoria Island, Lagos
Employment Type: Full-time
Responsibilities
- Warmly receive guests as they arrive in a polite and hospitable manner and standard.
- Receiving customer calls and attending to enquiries regarding reservations and bookings as necessary
- Resolve and give feedback on customers’ complaint at least within the hour of complaint.
- Ability to manage irate customers by maintaining a level of professionalism while attending to customers.
- Respond to customer enquiries, complaints and try to resolve in a timely and accurate way, via phone, email and social media channels.
- Identify customer needs and help customers resolve issues arising from such needs in atimely manner.
- Monitor customer feedbacks on services and reach out to provide assistance that may arise.
- Follow up with customers to ensure their technical issues are resolved.
- Stay updated on the company’s service and trends.
Qualifications
- Minimum of HND / B.Sc in Business Administration, Marketing or related discipline.
- 2 years cognate experience in similar role.
- Must be organized and punctual.
- Excellent verbal and written communication skill
- Tech savy
- Ability to work night shifts.
- Customer experience in hospitality will be an advantage.
Deadline: 25th February, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using “Clients Relation Officer” as the subject of the email.