Contact Center Agent at Invent Alliance Limited

Invent Alliance Limited is a specialized company that focuses on creating multi-sectoral and multi-disciplinary business platforms. We believe in the power of collaboration and leverage specialist partnerships to foster value co-creation in various business segments. Our approach is rooted in modern co-petition business principles, which emphasize the combination of competition and cooperation to drive innovation and growth. By bringing together diverse expertise and resources, we aim to create synergistic opportunities for businesses to thrive and achieve sustainable success. At Invent Alliance Limited, we are committed to fostering a culture of collaboration and co-creation, enabling businesses to unlock their full potential and maximize value in an ever-evolving market landscape.

Title: Contact Center Agent

Location: Lagos

Employment Type: Full-time

Job Summary
The person will be required to attend to the following job duties:

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services, and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Take customer’s orders, confirm payment and ensure product delivery.
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies.

Qualifications

• Candidates should possess an HND / B.Sc Degree with 1 – 2 years relevant work experience.

Skills required:

• Good communication and interpersonal skills
• Good listening and problem-solving capacity
• Good English diction.
• Multitasking skills.
• Computer literate.

Benefits

• Working on a Founders Factory venture provides a rare opportunity for you to team up with world-class thinkers, entrepreneurs, and creators in building and launching a successful tech start-up.
• This role offers the freedom and excitement of working in a nippy early-stage start-up coupled with a large organisation’s financial stability and resource access.
• This is a once in a lifetime opportunity to lead a game-changing start-up with global growth aspirations and to help shape the future of Africa’s start-up ecosystem.

Deadline: 10th July, 2023.

How to Apply: Interested and qualified candidates should forward their CV to: [email protected] using the Job Title as the subject of the email.

Note: We prefer candidates that reside around the Ajah axis for easy access to the office.