Contact Center Agent at Wema Bank

Objective: 

• We are looking for an experienced Contact Center Agent who is passionate about providing exceptional customer service to engage clients through various communication channels, resolve issues, ensure a positive customer experience, and contribute to the overall growth and success of the organization.

Responsibilities:

• Handle inbound and outbound calls, emails, and chat from bank customers promptly and professionally.
• Assist customers with inquiries, transaction details and general information.
• Address customer concerns and resolve issues effectively and efficiently.
• Maintain accurate and detailed records of customer interactions and transactions.
• Meet or exceed key performance indicators (KPIs) related to customer satisfaction, call resolution, and sales targets.

Qualifications and Skills:

• High school diploma or equivalent; a bachelor’s degree in any discipline.
• Candidate should have completed National Youth Service Corps (NYSC).
• Candidates Should be fluent in Hausa or Igbo
• Previous experience in customer service, preferably in a banking or financial institution.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using customer relationship management (CRM) software and other relevant tools.
• Ability to handle high call volumes and work in a fast-paced environment.