Control Room Telemetry Officer at XNet Security Technologies Limited

XNet Security Technologies Limited is an innovative and dynamic company with roots in both Europe and Nigeria, founded by a team of dedicated professionals. Since its establishment in 2003, the company has grown to become Nigeria’s largest vehicle tracking company. We take pride in having over 50 fully qualified installation and recovery engineers strategically located across the nation, ensuring efficient and comprehensive service coverage. With our focus on cutting-edge technology and a customer-centric approach, we are committed to providing top-notch vehicle tracking solutions, contributing to enhanced security and peace of mind for our valued clients.

Title: Control Room Telemetry Officer

Location: Lagos

Reporting to: Head of the Control Room

Job Summary

The Control Room Telemetry Officer will work in our 24/7 Control Room and undertake a wide range of tasks including:

• Receive and make phone calls from/to customers, and attend to their requests promptly and politely, whilst ensuring customer satisfaction
• Monitor and track customer vehicles as well as collaborate with the Vehicle Retrieval Team to recover the vehicles in instances of theft and repossessions
• Assist the Sales Team in handling issues from customers related to tracking reports, service subscriptions, and so on
• Carry out efficient and accurate tracking updates based using our different tracking platforms
• Generate detailed reports of a vehicles activities upon request by our customers
• Make on-the-spot judgments regarding the immediate action required when incidents arise
• Monitor and receive all emergency calls, messages and alarms and respond accordingly
• Configuration of different types of tracking devices to perform required on our different tracking platforms
• Apart from the day duty, the Control Room Telemetry Officer will work nights and weekends on shift-related basis

Responsibilities

• Keep the office and its contents safe
• Manage the company’s customers whilst on duty and escalate extra-ordinary issues.
• Knowledge of geography, with the ability to analyze and interpret mapping data
• Strong customer relation skills, analytical with problem solving skills
• Ability to work under pressure and in a stressful environment
• Basic knowledge of tracking systems, IOT & applications
• Ability to think on your feet, remain calm and assertive and assist customers in all situations

Qualifications

• Minimum post 2 years post qualification experience in B.Sc/HND in Computer Science, Geography, Management Information Systems, Information Technology, etc
• Excellent written and oral English skills, and the ability to remain calm and focused under pressure
• Must be Cordial with excellent communication skills
• Available to work both weekends and overnight
• Computer literate with above average IT skills, an understanding of local area networks, and proficient in the use of both MS Excel and MS Access
• An understanding of both IOT and telemetry services
• An understanding of both the Nigerian and international GSM network
• Must be able to both understand and interpret maps, and the layout of maps

Requirements
The ideal candidates:

• Must be young and energetic
• Must be resident on Lagos Mainland
• Must be of extremely high integrity, confident, corporate appearance and motivated for the job
• Must be a high caliber graduate with exceptional map reading and IT skills

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their Resume and Cover Letter to: [email protected] using the Job Title as the subject of the email.