Corporate Onboarding Officer – Business at Contridigital Nigeria

At Contridigital Nigeria, we’re more than just a marketing agency. We’re your partner in success, dedicated to empowering both corporate organizations and individuals with the knowledge, skills, and strategies needed to thrive in today’s dynamic digital landscape.

Title: Corporate Onboarding Officer – Business

Locations: Abuja (FCT), Cross River, Edo, Ikeja – Lagos and Oyo

Employment Type: Full-time

Job Overview

• The Corporate Onboarding Officer for Contridigital Ng manages the end-to-end onboarding process for new corporate clients onto the platform. This role involves ensuring a seamless and efficient transition for companies adopting the platform for their business travel needs. The specialist will work closely with sales, customer success, and product teams to deliver a high-quality onboarding experience, tailored to the unique requirements of each client.

Key Responsibilities
Client Onboarding:

• Manage the onboarding process for new corporate clients from initial sign-up to full platform integration.
• Conduct detailed onboarding sessions to educate clients about platform features, benefits, and best practices.
• Customize onboarding plans to meet the specific needs and objectives of each client.

Client Relationship Management:

• Build and maintain strong relationships with key stakeholders in client organizations.
• Serve as the primary point of contact for clients during the onboarding phase.
• Address and resolve any issues or concerns that arise during onboarding promptly and effectively.

Cross-functional Collaboration:

• Collaborate with the sales team to understand client requirements and expectations.
• Work with the product team to communicate client feedback and suggest platform improvements.
• Coordinate with the customer success team to ensure clients are successfully transitioned post-onboarding.

Training and Support:

• Develop and deliver comprehensive training programs for clients, including webinars, workshops, and on-site sessions.
• Provide ongoing support and guidance to clients to ensure they maximize the platform’s benefits.
• Create and update onboarding materials like user guides, FAQs, and tutorial videos.

Process Improvement:

• Continuously evaluate and improve the onboarding process to enhance client satisfaction and efficiency.
• Implement best practices and innovative solutions to streamline onboarding activities.
• Track and report on onboarding metrics to measure success and identify areas for improvement.

Compliance and Documentation:

• Ensure all onboarding activities comply with company policies and industry regulations.
• Maintain accurate and up-to-date records of client interactions, agreements, and progress.

Qualifications

• Education: Bachelor’s Degree or HND in Business Administration, Marketing, or a related field.
• Experience: Minimum of 1-3 years of experience in client onboarding, customer success, or a similar role in a B2B environment.

Skills:

• Excellent communication and interpersonal skills.
• Strong organizational and project management abilities.
• Ability to understand and explain technical concepts.
• Proficiency in using CRM software and onboarding tools.
• Problem-solving mindset with a focus on client satisfaction.

Personal Attributes:

• Highly motivated and self-driven.
• Detail-oriented and capable of managing multiple tasks simultaneously.
• Adaptable to changing priorities and able to work under pressure.

Reporting:

• The Corporate Onboarding Specialist will report to the Head of Customer Success and work closely with the Sales, Product, and Customer Support teams.

Performance Metrics:

• Client satisfaction scores.
• Time to onboard new clients.
• Client retention rates post-onboarding.
• Feedback from internal teams on collaboration effectiveness.

Others:

• This role is pivotal in ensuring new corporate clients have a smooth and positive experience as they transition to using the platform for their company trips. The ideal candidate will be proactive, client-focused, and possess strong communication and project management skills

Benefits

• Salary: N60,000 – N100,000 monthly.
• Competitive salary and performance-based bonuses
• Opportunities for professional development and career advancement.
• Flexible working arrangements, including fully remote work options.

Deadline: 31st July, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the job title as the subject of the mail.