CRM Specialist at Eden Oasis

Eden Oasis is the biggest residential and commercial real estate sales business in Nigeria. Sales and purchases of residential and commercial real estate are our primary areas of expertise. We are the industry leaders for lifestyle and investment buyers because to our many years of expertise in Nigerian real estate. By communicating, being honest, and defending the interests of all parties, we want to gain lifelong clients.

Title: CRM Specialist

Location: Beside Lagos Business School, Lagos

Employment Type: Full-time

Details

• We are seeking a skilled and motivated CRM (Customer Relationship Management) Specialist to join our dynamic team.
• If you are passionate about delivering exceptional customer experiences, building long-lasting relationships, and maximizing customer satisfaction, this is the perfect opportunity for you.

Responsibilities

• Implement and manage the CRM system to effectively track and analyze customer data, interactions, and feedback.
• Develop and execute CRM strategies to enhance customer engagement, retention, and loyalty.
• Collaborate with the sales and marketing teams to identify customer segmentation, targeting, and personalization opportunities.
• Create and manage customer profiles, ensuring accurate and up-to-date information.
• Monitor customer satisfaction levels and proactively address any concerns or issues to enhance the overall customer experience.
• Analyze customer data and trends to identify areas for improvement and develop actionable insights.
• Plan and execute CRM campaigns, including email marketing, SMS, and other customer communication channels.
• Provide training and support to staff members on CRM system usage and best practices.
• Ensure compliance with data protection regulations and maintain high standards of data integrity and security.
• Stay updated on industry trends, CRM best practices, and emerging technologies to continually improve CRM strategies and processes.

Requirements

• Bachelor’s Degree in Business Administration, Marketing or a related field.
• Proven work experience as a CRM Specialist or in a similar role.
• Strong knowledge of CRM systems and tools, with experience in implementation and management.
• Excellent analytical skills and the ability to translate data into actionable insights.
• Familiarity with digital marketing channels and customer communication platforms.
• Exceptional interpersonal and communication skills to build and maintain customer relationships.
• Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities effectively.
• Proficiency in Microsoft Office Suite and CRM software (e.g., Pipedrive, Salesforce, HubSpot, Zoho CRM).
• Proactive and self-motivated, with a strong customer-centric mindset.
• Must be available to resume work immediately.

Deadline: 15th July, 2023.

How to Apply: Interested and qualified candidates should Click Here to apply online

Note: Proximity to Lagos business school axis is vital. Applicant must reside on the island and preferably live close to Lagos Business Bchool.