Customer Care Executive at Image Plus Health and Fitness Center

Image Plus Health and Fitness Center is your premier destination for health and fitness. We’re committed to helping you achieve your fitness goals through personalized training, state-of-the-art equipment, and a supportive community. Join us and let’s transform your body and mind, one rep at a time.

Job Title: Customer Care Executive

Location: Port Harcourt, Rivers

Employment Type: Full-time

Core Responsibilities

Customer Interaction:

• Handle incoming customer inquiries through various channels (phone, email, chat, social media)
• Actively listen to customer concerns and complaints
• Provide accurate and timely information about products or services
• Offer solutions to customer problems and issues

Issue Resolution:

• Troubleshoot technical problems or service-related issues
• Escalate complex issues to appropriate departments or managers
• Follow up with customers to ensure issues are resolved

Customer Relationship Management:

• Build and maintain positive relationships with customers
• Proactively identify and address customer needs
• Collect customer feedback and suggestions for improvement

Process Improvement:

• Identify areas for improvement in customer service processes
• Suggest and implement changes to enhance efficiency and customer satisfaction

Requirements & Skills

• HND / BA / B.Sc Degree in Public Relations, Communication and other social sciences or a related field.
• Minimum of 1 – 2 years proven professional experience.
• Passionate about Social Media.
• Strong Understanding of how Social Media can be used to achieve business goals.
• Strong writing and editing skills.
• Strong Interpersonal Skills and ability to communicate across varying audiences.
• Strong communication and leadership skills.

Application Closing Date
31st October, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.