Company Info
Mid sized business
1 to 50 Employees
Honour Flow Group of Companies is a group of companies with over 400 staff across Delta State. The company owns several subsidiaries with variety of products and services available to customers, across the country. The sub-firms include eateries, massive warehouse (for sales of condiments, flour, and homely products in bulk), water factory, bakery, juice and ice-cream factory, gas station, filling station, Microfinance bank and many others. We deliver, timely and are reliable.
Honour Flow Group of Companies is a group of companies with over 400 staff across Delta State. The company owns several subsidiaries with variety of products and services available to customers, across the country. The sub-firms include eateries, massive warehouse (for sales of condiments, flour, and homely products in bulk), water factory, bakery, juice and ice-cream factory, gas station, filling station, Microfinance bank and many others. We deliver, timely and are reliable.
Title: Customer Care Officer
Location: Ughelli, Delta
Employment Type: Full-time
Job Description
- Maintain positive, empathetic, and professional attitude toward customers at all times.
- Respond promptly to customer orders and inquiries.
- Communicate with customers through various channels.
- Acknowledge and resolve customer complaints.
- Good product knowledge in order to answer questions.
- Ensure payments are confirmed before processing orders.
- Process orders in good time and send same to the kitchen for processing.
- Follow up on customer orders to ensure they are prepared and dispatched in good time.
- Keep records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues including dispatch team as necessary.
- Provide feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Send report at the close of shift
- Managelargeamounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service teamsales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Requirements
- B.Sc / HND in Mass Communication or any similar discipline
- Minimum of a year work experience in a similar position.
- Proficient knowledge of customer service, and standard office practices and procedures.
- Proficient standard office equipment skills.
- Outstanding communication skills, both written and verbal.
- Strong people skills.
- Excellent phone etiquette.
- Outstanding organizational skills.
- Ability to stay calm when customers are stressed or upset.
- Must have worked as a customer service personnel in a restaurant is an added advantage
Benefits
- Standard Attractive salary
- Daily lunch
- Health care and other perks
Deadline: 20th June, 2024.
How to Apply: Interested and qualified candidates should send their Applications to: [email protected] using the Position applied for as the subject of the email.