Customer Care Officer at Reputable Company

We are a company that provides functionally innovative services in the Information and Communications Technology industry that are beneficial to consumers, corporate organizations, governmental and non-governmental organizations, both local and international.

Title: Customer Care Officer

Location: Lekki Phase I, Lagos

Employment Type: Full-time

Responsibilities

• Conduct outbound calls to customers.
• Promote products, services, or special offers to customers.
• Conduct surveys and gather customer feedback.
• Address customer inquiries and provide accurate information about products and services.
• Resolve customer issues and complaints promptly and professionally.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain accurate and detailed records of customer interactions.
• Document customer’s information, enquiries, complaints, and actions taken to resolve issues.

Qualifications

• HND / B.Sc. in Marketing, Business Administration, Communication, or related fields.

Skills / Requirements:

• 1 to 2 years of experience in a customer support role, particularly involving outbound calling.
• Proficiency in using Microsoft Excel, Word, and CRM systems.
• Strong problem-solving abilities and attention to detail.
• Goal-oriented with a track record of meeting or exceeding targets.
• Excellent communication skills (both verbal and written).
• Excellent time management skills, with the ability to prioritize tasks and handle multiple inquiries simultaneously.

Salary

• Very Attractive.

Deadline: 28th May, 2024.

How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using “Customer Care Officer” as the subject of the mail.

Note: Only qualified candidates will be contacted.