Customer Care Representative at Bougie Nails & Co

At Bougie Nails & Co. is dedicated to providing our clients with exceptional beauty and wellness experiences. Our team is passionate about delivering top-notch service in a relaxing and luxurious environment.

Job Title: Customer Care Representative

Location: Agungi Lekki, Lagos

Employment Type: Full-time

Operational hours: 10am – 7pm (Mon-Sat)

Key Responsibilities

• Greet clients warmly upon arrival and ensure a positive first impression.
• Answer phone calls and emails, addressing inquiries about services, products, and appointment availability.
• Provide information about services, pricing, and promotions to clients.
• Resolve client complaints and concerns in a professional and empathetic manner.
• Schedule, confirm and follow up on client appointments accurately.
• Manage and update appointment calendars to ensure efficient scheduling and minimize wait times.
• Handle cancellations and rescheduling requests with care and professionalism.
• Maintain and update client records with accurate information, including contact details and service history.
• Process payments and handle transactions, including cash, credit cards, and gift certificates.
• Assist with inventory management, including ordering and stocking products as needed.
• Work closely with salon and spa staff to ensure seamless client experiences.
• Communicate client needs and feedback to relevant team members.
• Inform clients about special promotions, new services, and upcoming events.

Qualifications

• HND / B.Sc
• Previous experience in a customer service role, preferably in the beauty or wellness industry.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle multiple tasks and work efficiently
• Tech savvy
• A friendly, approachable, and professional demeanor.

Salary
N70,000 / month.

Application Closing Date
23rd September, 2024.

Method of Application
Interested and qualified candidates should send their Resume and a Cover Letter to: [email protected] using “Customer Care” as the subject of the mail.