Customer Care Representative at De-Haryor Global Services Limited

De-Haryor Global Services Limited is a full Utility company providing complete electrical services to commercial and industrial customers in Nigeria. We are a meter asset provider with the sole aim of providing lasting solutions to challenges faced within the power sector

Title: Customer Care Representative

Ref: 0104

Location: Abuja

Employment Type: Full-time

Job Summary

• We are looking to hire a customer representative to manage customer queries and complaints. Your duties include to take customers request and accurately process orders, modifications, and escalate complaints across a number of communication channels.
• To excel in this position, you should be energetic, intuitive, and you must also be able to attend to clients in a calm and professional manner and deliver effective strategies to generate results.

Roles and Responsibilities

• Responding promptly to customer inquiries.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Knowing our products inside and out so that you can answer questions adequately.
• Keeping detailed and adequate records of customer interactions, transactions, comments, and complaints
• Handling customer complaints by providing appropriate solutions and alternatives, and then following up to ensure resolution.
• Assistance with the placement of orders.
• Cooperation with in-house team to ascertain proper customer service is being delivered.
• Answering incoming calls regarding service questions, products, billing issues, and general client concerns
• Regular update and maintenance of customer’s account.
• Providing feedback on the efficiency of the customer service process and engagement activities to line manager.
• The resolution, prioritizing, and researching customer issues in a timely and accurate manner.

Job Requirements

• Candidates should possess a Bachelor’s Degree qualification with 4 – 6 years work experience.
• Excellent written and verbal communication skills to interact with customers effectively.
• Ability to remain calm regardless of customer’s disposition.
• Experience as a Client Service/ Customer Representative.
• Ability to prioritize duties and perform multiple tasks simultaneously.
• Time Management and organizational skills.
• Good computer skills.

Deadline: 25th April, 2023.

How to Apply: Interested and qualified candidates should send their Cover Letter, CV and copies of all Academic certificates in one document addressed to, “The Hiring Manager” via: to: [email protected] using “Ref: 0104” as the subject of the mail.

Note

• Applications received after the deadline will not be considered.
• Unsuitable applications will not be acknowledged.