Customer Care Representative at Outcess Solutions Nigeria Limited

Outcess Solutions Nigeria Limited is a firm that provides integrated customer interaction and business process outsourcing services. Outcess believes that digital technologies are causing a paradigm shift in how we live, work, and play. This transformation enables and requires businesses to fundamentally restructure how they communicate and transact with consumers and partners, seamlessly linking and improving all parts of their operations.

Title: Customer Care Representative

Location: Opebi – Ikeja, Lagos

Employment Type: Full-time

Responsibilities

• Answers phone and responds to customer requests.
• Upsell/Sell product and services, place custom orders in computer system.
• Provide customers with product and service information.
• Transfer customer calls to appropriate staff (as and when asked for)
• Identity, research, and resolve customer issues using computer systems and applications
• Follow up on customer inquiries, if not immediately resolved.
• Recognize, document and alert the supervisor of trends in customer calls.

Requirements

• NCE, OND, HND / Bachelor’s Degree in any Field of study.
• Candidate must be within the age bracket 20 – 35 years
• Relevant experience (0 – 4 years) in Customer Service is an advantage
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Excellent written and verbal communication skills.

Remuneration

• Salary: N50,000 – N55,000 Monthly.
• Benefits: HMO Coverage.

Deadline: 31st March, 2024.

How to Apply: Interested and qualified candidates should Click Here to apply online