Company Info
Mid sized business
1 to 50 Employees
500Chow is a pioneering food-tech restaurant chain on a mission to develop Africa's best food brand. We are passionate about revolutionising our clients' culinary experiences, providing great food quality, and utilising cutting-edge technology to improve all aspects of our business. Join us as we shape the future of African eating.
500Chow is a pioneering food-tech restaurant chain on a mission to develop Africa’s best food brand. We are passionate about revolutionising our clients’ culinary experiences, providing great food quality, and utilising cutting-edge technology to improve all aspects of our business. Join us as we shape the future of African eating.
Title: Customer Experience Analyst
Location: Lagos
Employment Type: Full Time
About the Role
- As a Customer Experience Analyst in the Hospitality industry, your primary responsibility is to analyze and enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand.
- You will utilize data and customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction
Job Description
- Regularly monitor and respond to customer reviews and inquiries across various platforms.
- Collect and analyze customer data, including feedback, surveys, and behavioral patterns.
- Utilize analytics tools to identify trends, areas of concern, and opportunities for improvement.
- Generate reports and insights to share with relevant stakeholders.
- Identify pain points in the customer journey and propose process improvements.
- Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
- Monitor the impact of process improvements and iterate as necessary.
- Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
- Stay informed about industry trends, customer preferences, and competitor activities.
- Use market research to make recommendations for staying ahead in the competitive food industry.
Requirements
- Proven experience in a customer-focused role, preferably in the hospitality industry.
- Strong analytical skills with the ability to interpret data and derive actionable insights.
- Excellent communication and interpersonal skills.
- Familiarity with customer experience tools and technologies.
- Detail-oriented with a passion for improving customer satisfaction.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should submit their CV to: [email protected] using the Job Title as the subject of the mail.