Customer Experience Intern at Maisha Meds

Maisha Meds is an organisation committed to improve African health care. We started full-time operations in 2017 and have since expanded to serve over 1.5 million patient contacts per year across Kenya, Tanzania, Uganda, Nigeria, and Zambia using our range of software solutions. We are constructing the financial and technological infrastructure that will allow global health funders to pay for health outcomes at the last mile, with a focus on malaria case management (with results from an RCT with UC Berkeley due out later this year), injectable contraception, prenatal care, HIV pre-exposure prophylaxis, and COVID testing and vaccination.

Title: Customer Experience Intern

Locations: Lagos

About the Role

• We are looking for enthusiastic and diligent team members who will join our team with a focus on growing our customer base in Nigeria.
• The candidate should have experience in customer adoption, customer retention, customer experience and working collaboratively with other members of the customer experience team. Reps who enjoy a fast-paced working environment, love working with and interacting with customers, and contributing to creating a vibrant customer support culture at Maisha Meds. You should be a strong communicator, and driven to innovate new solutions on the go.

Responsibilities

• Provide excellent customer support by being the primary point of contact for all customer-related communications through all channels of communication
• Conduct regular field visits to our facilities to maintain and create a high customer lifetime value.
• Understanding and owning customer-related problems to provide timely resolution to all customer complaints, and pushing for quick resolution.
• Present, promote and sell our software and the corresponding hardware using a question-led, active listening approach.
• Expertly master our product knowledge to accurately inform and educate prospective customers.
• On our CRM, HubSpot, regularly track your activities, and necessary deals
• Establish, develop, and maintain positive business and customer relationships to maintain a retention rate of 95%

Qualifications

• Degree (minimum) in Business, Customer Service, Pharmacy Business or other related fields
• Tech conversant and ability to quickly learn and become a proficient user of both our app and internal tools.
• Great communication and listening skills.
• Empathetic and customer obsessed personality.
• Ownership and multitasking skills
• Experience with customer journey processes and CRM systems a plus
• Excited and energetic to work and build great relationships with customers
• Growth mindset and enthusiasm for learning, feedback, and continuous improvement
• We are looking for passionate professionals that combine patience, a humble approach to service and a desire to build great customer relationships
• You care deeply about what we’re building and how it may change how healthcare is accessed for millions of patients.
• Must reside in or very close to Lagos Island

Why You Should Join Us:

• On a roll: Doubling year over year with new funding partnerships soon to be announced and recent expansion into Uganda, Nigeria, and Ethiopia
• Great team: Founded, managed and backed by successful veterans of Stanford School of Medicine, Google, mPharma, I&M bank.  We have technologists, clinicians, and economists working side by side to solve difficult problems.
• Great funders: We’re backed by the Bill & Melinda Gates Foundation, USAID Development Innovation Ventures, CIFF, WHO FIND, and Pfizer to pay for healthcare on behalf of patients, with others to be announced soon.
• Huge market: Disrupting a massive, growing $50+ billion market for healthcare payments for low-income patients, with a focus on paying for health outcomes to ensure patients get better.
• Great customers: Create incentives that ensure our nurses, pharmacists, and clinicians provide excellent care and pay them when this happens.
• Impact: A fun and exciting start-up culture that empowers its people to make a huge impact.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should Click Here to apply online