Company Info
Mid sized business
1 to 50 Employees
Beacongate Limited is a one stop business solution provider company offering a wide range of HR support services to organization in the area of advisory, recruitment, training, business coaching, outsourcing and HR services.
Beacongate Limited is a one stop business solution provider company offering a wide range of HR support services to organization in the area of advisory, recruitment, training, business coaching, outsourcing and HR services.
Title: Customer Experience/Liaison Executive
Location: Victoria Island, Lagos
Employment Type: Full-time
Job Summary
- The Customer Experience/Liaison Executive will act as the bridge between our customers and the company such as Nigerian Customs Service and other clients, ensuring a seamless and positive experience for all clients.
- This role involves managing customer interactions, resolving issues, and providing feedback to improve our products and services.
- The ideal candidate is a proactive problem-solver with exceptional communication skills and a customer-centric mindset.
Key Responsibilities
- Handle customer inquiries via phone, email, and in-person.
- Provide accurate information regarding products, services, and policies.
- Assist customers in resolving any issues or concerns they may have.
- Build and maintain strong, long-lasting relationships with customers.
- Follow up with customers to ensure their needs are met and to gain feedback on their experience.
- Manage customer accounts and ensure all information is up-to-date.
- Identify and address customer issues promptly and effectively.
- Coordinate with internal departments to resolve product/service-related issues.
- Track and document customer issues and resolutions for future reference.
- Collect and analyze customer feedback to identify areas for improvement.
- Prepare and present regular reports on customer satisfaction, feedback, and issues.
- Conduct training sessions for new employees on customer interaction protocols and policies.
- Stay updated on industry trends and best practices in customer experience management.
Qualifications:
- Education: Bachelor’s degree in Biochemistry, Chemistry, Biotechnology
- Experience: Minimum of 3-5 years in a customer service, liaison, or related role.
Skills:
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and manage time effectively.
- Proficiency in customer relationship management (CRM) software.
- Empathy and patience when dealing with customers.
- Gender: Female.
Competencies:
- Confident and Poise with impressionable attributes.
- Dedicated to meeting the expectations and requirements of internal and external customers.
- Relates well to all kinds of people; builds appropriate rapport.
- Enjoys working hard; is action-oriented and full of energy for the things they see as challenging.
- Is cool under pressure; does not become defensive or irritated when times are tough.
- Positive energy
- Resilient and Dedicated
- Passionate.
Salary
N200,000 Net per month.
Application Closing Date
28th June, 2024.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.