Company Info
Mid sized business
1 to 50 Employees
Value Edge Management Service Limited is a renowned corporate management consulting firm that serves clients throughout Africa. We work in all major economic sectors and levels of government, employing consultants who are well qualified and have sector experience.
Value Edge Management Service Limited is a renowned corporate management consulting firm that serves clients throughout Africa. We work in all major economic sectors and levels of government, employing consultants who are well qualified and have sector experience.
Title: Customer Experience Manager
Location: Benin City, Edo
Employment Type: Full-time
Job Description
- Developing and implementing customer experience strategies that align with the company’s overall goals.
- Ensuring that all customer communication channels are optimized and functioning well.
- Training employees to provide excellent customer service.
- Analyzing customer feedback and making recommendations for improvement.
- Identifying areas where the customer experience can be improved and implementing solutions.
- Collaborating with other departments to ensure a seamless customer experience.
- Measuring success through customer satisfaction surveys and other metrics. Requirements
- A Bachelor’s degree in Business Administration or related field.
- Experience working in customer service or related field.
- A strong understanding of customer experience best practices.
- Excellent communication and interpersonal skills.
- Strong leadership and project management skills.
- An analytical and creative mindset.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.