Company Info
Mid sized business
Phillips Outsourcing Services Nigeria Limited is a renowned Nigerian outsourced service provider dedicated to providing high-quality, tailored, and cost-effective outsourcing solutions to its clients. Our creative solutions have earned us respect and recognition as the go-to business partner for firms looking to expand up and gain a competitive advantage in the industry. Our mission is to meet our clients' needs with accuracy by utilising our highly talented and experienced workforce, innovative technology, and cost-effective means.
1 to 50 Employees
Phillips Outsourcing Services Nigeria Limited is a renowned Nigerian outsourced service provider dedicated to providing high-quality, tailored, and cost-effective outsourcing solutions to its clients. Our creative solutions have earned us respect and recognition as the go-to business partner for firms looking to expand up and gain a competitive advantage in the industry. Our mission is to meet our clients’ needs with accuracy by utilising our highly talented and experienced workforce, innovative technology, and cost-effective means.
Title: Customer Experience Officer/Call Centre Agent
Location: Onipanu, Lagos
Employment Type: Full-time
Responsibilities
- Tracking customer experiences across online and offline channels, devices, and touchpoints.
- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.
- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.
- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.
- Performing product tests, evaluating after-sales and support services, and facilitating improvements.
- Documenting processes and logging technical issues, as well as customer compliments and complaints.
Qualifications
- B.Sc / HND ONLY Graduate
- At least 2 years experience as a customer experience specialist, or a similar customer support role
- Candidate must be willing to work on shifts
- Others: Good communication skills, Data Analysis, Leadership skills, and a good knowledge of using a computer system.
Requirements:
- Language proficiency: Candidates must be able to speak these three languages: English, Igbo, and Yoruba fluently
- Candidates must reside in Onipanu and its environs is a MUST
- Candidate must be willing to work weekends.
Salary
- N80,000 monthly + HMO, Pension, 13th Month+ Leave Allowance.
Deadline: 12th April, 2024.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.