Company Info
Mid sized business
1 to 50 Employees
500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We're passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations. Join us in shaping the future of dining in Africa.
500Chow is a leading food tech restaurant chain on a mission to create the best food brand in Africa. We’re passionate about revolutionizing the culinary experience for our customers, delivering exceptional food quality, and using cutting-edge technology to enhance every aspect of our operations. Join us in shaping the future of dining in Africa.
Job Title: Customer Experience Personnel
Location: Nigeria
Employment Type: Full Time
About the Role
- As a Customer Experience in the Hospitality industry, your primary responsibility is to enhance the overall customer journey, ensuring a positive and seamless experience for consumers interacting with our brand.
- You will utilize customer feedback to identify areas for improvement, make data-driven recommendations, and collaborate with cross-functional teams to implement changes that positively impact customer satisfaction
Job Description
- Regularly monitor and respond to customer reviews and inquiries across various platforms.
- Collect customer data, including feedback, surveys, and behavioral patterns.
- Generate reports and insights to share with relevant stakeholders.
- Identify pain points in the customer journey and propose process improvements.
- Collaborate with cross-functional teams to implement changes that enhance the overall customer experience.
- Monitor the impact of process improvements and iterate as necessary.
- Identify touchpoints where improvements can be made to enhance customer satisfaction and loyalty.
- Stay informed about industry trends, customer preferences, and competitor activities.
- Use market research to make recommendations for staying ahead in the competitive food industry.
Requirements
- Proven experience in a customer-focused role, preferably in the hospitality industry.
- Excellent communication and interpersonal skills.
- Familiarity with customer relationship management tools and technologies.
- Detail-oriented with a passion for improving customer satisfaction.
Application Closing Date
31st October, 2024.
Method of Application
Interested and qualified candidates should send their CV to: [email protected] using Job Title as the subject of the email.