Customer Experience Supervisor at Value Edge Management Service Limited

Value Edge Management Service Limited is a renowned corporate management consulting firm that serves clients throughout Africa. We work in all major economic sectors and levels of government, employing consultants who are well qualified and have sector experience.

Title: Customer Experience Supervisor

Location: Benin City, Edo

Employment Type: Full-time

Job Description

• As customer experience manager, you’ll oversee and improve all aspects of the customer journey, ensuring satisfaction and loyalty throughout the customer lifecycle.
• You understand the impact you’ll create on customer experience and, therefore, the bottom line, playing one of the most vital roles in the Company.

The day-to-day role includes the following customer experience manager responsibilities:

• Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels
• Analyzing customer feedback, surveys, and data to identify customer pain points and different ways to improve the customer journey and create a positive experience
• Collaborating with cross-functional teams, such as marketing, sales, product development, and the customer service team, to align customer experience efforts with business goals and objectives
• Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations
• Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization
• Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.

Deadline: Not Specified.

How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.