Company Info
Large organization
200 + Employees
Tincan Island Container Terminal Limited (TICT), founded in 2004, is a multinational company based in Nigeria. Its terminal is located at Tin-can Island Port, Terminal B (2nd Gate), Apapa, Lagos, and its headquarters are at 1/3 Point Road, Apapa, Lagos.
Tincan Island Container Terminal Limited (TICT), founded in 2004, is a multinational company based in Nigeria. Its terminal is located at Tin-can Island Port, Terminal B (2nd Gate), Apapa, Lagos, and its headquarters are at 1/3 Point Road, Apapa, Lagos.
Title: Customer Insight Officer
Location: Apapa, Lagos
Employment Type: Full-time
Work Model: On-site
Job Overview
- Managing data, recognizing patterns, and identifying relationships to develop a customer-centric communication strategy for better Customer Experience and continuous improvement process
- The job holder will monitor customer satisfaction levels and identify areas for improvement.
- Collaborate with cross-functional teams – IT, Sales and Marketing, Customer service, documentation, etc to address customer inquiries, resolve issues and proact.
- Analyze customer feedback and data to identify trends and make recommendations for service improvements.
Responsibilities
- Prepare and submit regular reports that summarize findings in a concise, graphical, and actionable manner.
- Interpret data, analyze results using statistical techniques, and provide ongoing reports.
- Recommend actionable insights based on data analyzed to improve Customer Experience and expand service portfolio.
- Translate business objectives into research steps.
- Consistently exercise independent judgment and discretion in research matters.
- Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality.
- Acquire data from primary or secondary data sources and maintain databases/data systems.
- Identify and implement customer satisfaction process improvement initiatives towards improving product delivery, service TAT, and driving customer loyalty through improved NPS
- Identify opportunities to leverage data analytics, automation, and AI for personalizing customer interactions and improving service quality.
Requirements
- Bachelor’s Degree in Mathematics, Statistics, Accounting, or a related field.
- Minimum of 3 years of professional work experience, out of which 2 years must have been spent in a similar role.
- Innovative mindset with a passion for delivering exceptional customer service.
- Proven ability to work independently and manage multiple priorities.
- Experience working in a fast-paced corporate environment is a plus.
- Cand do attitude and ability to think outside of the box
Must-Have Skills:
- Analytical skills – impressive understanding of Analytics and MS Excel, and has an understanding of the use of some Business Intelligence and Dashboard tools like Power BI, Tableau, and SQL.
- A team player, highly inquisitive, and analytical.
- Excellent communication skills
- Interpersonal Skills.
- Teamwork.
- Organizational and planning skills.
Nice to Have Skills:
- Time management.
- Maintaining quality standards.
- Innovative.
- People management.
Behavioral Attributes:
- Good relational skills.
- Ability to multitask.
- Detail oriented.
- Good judgment and decision skills.
- Ability to perform under pressure.
Compensation
- Attractive
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should send their CVs to: [email protected] using the Job title as the subject of the mail
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