Company Info
Apex Network is a leading financial services firm that enables individuals from any location to conduct seamless and secure Bitcoin transactions. Recognizing the potential of Bitcoin as the future of money and its role as a catalyst in establishing an open financial system, we strive to provide a platform that empowers users to engage in Bitcoin transactions with ease and confidence. Our mission is to foster the adoption and utilization of Bitcoin, not just in Africa but across the globe, as we believe it has the potential to revolutionize the way financial transactions are conducted.
Title: Customer Relations and Transactions Officer
Location: Lekki, Lagos
Job type: Full-Time
Department: Customer Experience
Job Summary
- As a Customer Relation and Transaction Officer, you will be responsible for ensuring excellent customer service and smooth transaction processes.
- You will work closely with the company’s customers, providing them with guidance and support throughout the entire transaction process.
- You will also be responsible for addressing customer complaints and inquiries in a timely and professional manner, and ensuring customer satisfaction.
Key Responsibilities
- Build and maintain positive relationships with customers by providing excellent customer service and support throughout the transaction process.
- Provide guidance to customers regarding the company’s products and services.
- Address customer complaints and inquiries in a timely and professional manner.
- Ensure customer satisfaction by resolving issues and providing solutions to their problems.
- Process transactions accurately and efficiently, and ensure that all necessary documentation is completed.
- Follow up on transactions to ensure that they are completed successfully.
- Ensure outstanding customer satisfaction by maintaining strong working relationships.
- Prevent the escalation of customer issues by collecting and analysing information provided before and after interacting with the customer.
- Tracking, recording, reporting, and storing information related to transactions, customers and ensuring all information is accurate and complete.
- Carrying out client satisfaction surveys and reviews.
- Liaising with internal departments to ensure client needs are fulfilled effectively.
- Letting customers know about other products the company offers.
- Maintain a positive attitude while dealing with a variety of problems and applying creative problem-solving methods.
- Monitor customer problems and needs to anticipate inquiries and respond to issues immediately as they occur.
- Understand how to use the company knowledge base to prepare for each customer interaction while taking detailed notes.
- Check customer’s balance and verify customer’s signatures
Qualifications
- Candidates should possess a B.Sc. / HND / BA Degree.
- At least 1 year of experience in customer service, sales, or a related field.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills.
- Ability to work under pressure and meet deadlines.
- Proficiency in Microsoft Office and other relevant software.
- Attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Other higher/ relevant qualification(s) will be an advantage.
- Experienced in transaction monitoring and drafting of suspicious transaction reports.
- Maintain a positive attitude focused on customer satisfaction.
- Solid organisational skills, multitasking and time-management.
- This is an entry level role.
Deadline: Not Specified.
How to Apply: Interested and qualified candidates should Click Here to apply online
Note
- If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
- Proximity to Lekki or it’s environ is key.