Customer Relationship Executive at Trace Outsourcing

Trace Outsourcing is a Full-Service Creative Digital Agency. We help our clients grow and achieve success via digital marketing, creative work, business strategy and some very smart tech solutions.

Title: Customer Relationship Executive

Location: Magodo Phase 2, Lagos

Employment Type: Full-time

Job Description

• The Customer Relationship Executive is responsible for managing and nurturing relationships with our clients in the Real Estate and Travel & Tours sectors.
• This role involves understanding customer needs, providing exceptional service, and ensuring customer satisfaction and loyalty.

Key Responsibilities
Client Interaction:

• Serve as the primary point of contact for clients, addressing their inquiries, concerns, and requests promptly and professionally.
• Build and maintain strong, long-lasting customer relationships by understanding their needs and preferences.

Service Delivery:

• Coordinate with internal teams to ensure the timely and successful delivery of our real estate and travel services.
• Provide clients with comprehensive information about our offerings, including property details and travel packages.

Customer Satisfaction:

• Conduct regular follow-ups with clients to gather feedback and ensure their satisfaction with our services.
• Resolve any issues or complaints in a timely and efficient manner, escalating them to the Customer Relations Manager if necessary.

Sales Support:

• Assist the sales team in identifying and cultivating potential leads and opportunities for cross-selling and up-selling.
• Participate in sales presentations and negotiations as needed.

Documentation and Reporting:

• Maintain accurate and up-to-date records of customer interactions and transactions.
• Prepare and present regular reports on customer feedback, satisfaction, and retention metrics.

Market Research:

• Stay informed about industry trends, market conditions, and competitor activities to better understand customer needs and preferences.
• Provide insights and suggestions for improving our services and customer experience.

Event Coordination:

• Assist in planning and organizing client events, such as property tours, open houses, and travel exhibitions.
• Ensure smooth execution and follow-up to maximize client engagement and satisfaction.

Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Hospitality, or a related field with 0-2 years experience.
• Proven experience in customer relationship management, preferably in the real estate or travel industry.
• Excellent communication, interpersonal, and negotiation skills.
• Strong organizational skills and attention to detail.
• Proficiency in CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Positive attitude and customer-centric approach.

Application Closing Date
5th July, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.