Company Info
LifeBank is a healthcare technology and logistics company that’s in the business of saving lives. We believe that no African should die from a shortage of essential medical products at the hospital level, and we are on a mission to solve this. LifeBank is currently working on the blood shortage problem in Nigeria by connecting hospitals to blood banks, and blood banks to donors. We do this by hosting blood drives and by delivering blood in less than 55 minutes, in a WHO and EU recommended cold-chain, to hospitals.
Title: Customer Service Agent
Location: Lagos
Employment Type: Full-time
Job Description
- The CSA will be responsible for promoting LifeBank, by resolving clients issues professionally and managing large amounts of incoming calls
- He/She will work to grow the company’s client base, foster client relationships for LifeBank’s products and services.
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Requirements
- B.Sc or Higher Diploma in Social Science related course, Public Relations and Communication or any related discipline.
- 3 – 5 years work experience.
Salary
N70,000 monthly
Deadline: 21st April, 2023.
How to Apply: Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.
Note: Only qualified candidates residing in Lagos will be shortlisted.